4 Replies Latest reply: Mar 27, 2013 8:42 PM by Fendorn
Fendorn Level 1 Level 1



I have been trying to update my ipod 3rd gen to 5.1.1 and cannot seem to update it at all.  Gives me device could not be found but it syncs absolutely fine.  To confirm that it is a 3rd gen I do have safari as the web browser.


The computer I have is brand new and I copied all my music over from backup dvds that I had.  I run Win 7 home premium 64 bit, itunes is in fact the 64 bit version.  Nothing I have tried works whatsoever.  Please help.

iPod touch (3rd generation), iOS 4.3.3
  • lllaass Level 10 Level 10


    - Reboot the computer

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Try a different cable

    - Try a different USB port

    - Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Fendorn Level 1 Level 1

    Another question.  Can any security programs affect the updating process?  UAC is turned off and I've uninstalled and reinstalled itunes 64bit.  Also what should the auto-play be set to for the ipod?  Hasn't been autolaunching itunes . 


    Should also mention that it is still saying "The ipod could not be restored. The device cannot be found."


    Also it is viewing the ipod as a camera in the device manager.



    Message was edited by: Fendorn

  • lllaass Level 10 Level 10

    Yes, computer security programs can prevent communicating with the iPod, Disable both antivirus and firewal. I do not know what UAC is.

  • Fendorn Level 1 Level 1

    I've still been having issues.  I just went and made sure ipodservices, itunes, and anything I could think of were set to admin mode. I just tried to update and it says the device could not be found yet I can look at the ipod as an internal drive and lookin the DCIM and see all the pictures I have on it.  I honestly have no clue what to do at this point.