I tried to update to iOS 6.1.2 but got an iPod stuck in recovery mode and error 21 constantly even after all solutions have been tried?

I tried updating to iOs 6.1.2 but it stuck my iPod in recovery mode and I can't restore it, I constantly get error 21 even after all of their possible solutions have been tried... What should I do?

iPod touch, iOS 6.1.2

Posted on Mar 17, 2013 8:36 PM

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2 replies

Mar 17, 2013 9:54 PM in response to Olallakids

Try and turn off iPad/iPod and proceed to step 3 of Recovery Mode.



Recovery Mode



1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.



2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.



3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.



4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.



Note: Data will be lost. You may have to repeat the above many times.

Mar 18, 2013 5:57 AM in response to Olallakids

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.


Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.


The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar



Fo the future jusr saying "after all of their possible solutions have been tried" provides use with zero information at to what you tried.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I tried to update to iOS 6.1.2 but got an iPod stuck in recovery mode and error 21 constantly even after all solutions have been tried?

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