7 Replies Latest reply: Apr 1, 2013 2:16 AM by Tian Yuan
Tian Yuan Level 1 (0 points)

I just bought a new imac 27", later half hour of use I noticed it has a little scratch on the screen, not on the front glass but behind it. too strange to be some dead pixel. Someone can tell me what is? Do AppleCare cover this? If they do, has to be exchange the whole machine or just the display? here is some picture:

IMG_0333.jpgIMG_0335.jpgIMG_0336.jpg


iMac, OS X Mountain Lion (10.8.3)
  • Tasos30 Level 1 (15 points)

    Sent it back immediatly and replace it with a new one. The first 14 days you have the right to do it for any reason.

  • Alberto Ravasio Level 4 (3,902 points)

    It is probably not a defect at all, but rather a tiny piece of dust just behind the glass that protect the LCD behind it.

     

    Anyway it is your right to have it checked and eventually replaced.

  • seventy one Level 6 (13,296 points)

    It looks to me like a row of pixels but in any event you must return it within the 14 day period (or at least have a formally confirmed agreement that you will be doing this).   The latter applies if you live too far away from a suitable returns venue and it has to be returned by carrier.   Usually all carriage costs are covered.

  • MichelPM Level 6 (11,428 points)

    Return it within 14 days for a full refund. Then order/purchad a new replacement.

  • Tian Yuan Level 1 (0 points)

    Thanks for responding... Now the question is: it has to be within 14 days? I have to take an international trip for around 10 days from today and I notice this yesterday. I have purchased  an 3 years AppleCare contract with this computer, does that helps?

  • MichelPM Level 6 (11,428 points)

    It would be better if you return it for a full refund. That way you can order or purchase another brand new iMac and won't incur an early repair on a brand new unit. If you can't return it on time when you get back, you can use AppleCare. They will do a repair or replace the part, not the whole iMac.

  • Tian Yuan Level 1 (0 points)

    Thanks! I think I`ll go for repair, I´m satisfied with this machine, and I´m already working on it, also because is configured from apple online store, it will take a lot of time.