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Getting an odd bounce message

Yesterday I began to get the identical bounce message no matter who I sent an email to. I even tried it on a two other personal accounts that I control and got the same message. Is anyone else seeing it? Is it real or random? The emails are being received despite the bounce message. My isp is Road Runner and they were sent from my me.com address.


Your message cannot be delivered to the following recipients:


Recipient address: REDACTED FOR PRIVACY

Reason: Rejection greeting returned by server.

Diagnostic code: smtp;554-mailmx.sarcom.com Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

Remote system: dns;mailmx.sarcom.com (TCP|17.158.161.5|35159|208.65.135.12|25) (mailmx.sarcom.com)


Original-envelope-id: 0MJU00J6G5HJ6340@nk11p00mm-asmtp006.mac.com

Reporting-MTA: dns;nk11p00mm-asmtp006.mac.com (tcp-daemon)

Arrival-date: Mon, 18 Mar 2013 02:56:07 +0000 (GMT)

Mac mini, Mac OS X (10.6.8), 4 gigs ram

Posted on Mar 18, 2013 7:42 AM

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Posted on Mar 18, 2013 12:05 PM

I'm getting this bounce message too. It just started recently. My ISP is also Road Runner.

31 replies

Apr 19, 2013 5:37 PM in response to Jim Hall1

Been having this same problem. My ISP is Comcast. Only getting it from 3 different email addresses. One is a largish company, one a smallish company, and the third is my wife's email address, which is basically on the same domain as mine through GoDaddy. I use Mac Mail on my old G5 (still rocking it!) OS 10.5.8. It was happening earlier this week, then stopped for a few days, now its started again. Comcast say it's not their fault and pointed me here. Would love to know what's going on...

Apr 19, 2013 6:18 PM in response to Jim Hall1

I think the problem is somethign to do with .mac vs iCloud. I've had a .mac account since forever (=2005?!). I just deleted the account settings in mac mail and set up a new account using the wizard and now email is going through without being bounced. Of course it is rebuilding all my many large mail folders which is taking some time, but so far everything seems to be there. I remember fiddling with my email settings some months back because of something to do with this. Anyway I don;t think it liked that my email address was .mac and my server was iCloud (or vice versa). I'm sorry I'm not more helpful - not a big tech-head!

Apr 22, 2013 10:11 AM in response to Remy Leroy

Understood, FWIW here is the me.com email settings I have now in Outlook after running the icloud control panel (again in WIN7):


incoming mail server: imap.mail.me.com

IMAP server port 993 using SSL encryption

outgoing mail server: smtp.me.com

SMTP server port 587 using TLS, outgoing server requires authentication and SPA enabled


I don't know if this helps or not.

Apr 22, 2013 10:21 AM in response to fishtrap

I'll try to change my smtp setting accordingly...


For the time being, my settings are:


incoming server: imap.mail.me.com

IMAP server port 993 using SSL encryption


Outgoing server: smtp.mail.me.com (it used to be smtp.me.com befire the end of MobileMe)

using ports 25, 465, 587 (I'll try to force the use of port 587)

using SSL encryption, authentication: Password

Apr 22, 2013 10:49 AM in response to Remy Leroy

Yes, sorry I can't be more specific. All I know is that the problem came from the way I had my Mail settings set up. I deleted my account, which was set up as iCloud on Mac Mail on OS 10.5.8 on a G5, and ran the Mail setup wizard again, and the problem was solved. It took the system about an hour to rebuild my mail folders (I have a lot of filters and folders and a lot in each folder), but when it was done everything was where it should be and all working properly. I can't explain why it suddenly started not to work in the first place, but it is all better now!

Apr 22, 2013 4:37 PM in response to Stephen Tannenbaum1

My settings are now:


Description: .Mac

Email Address: myname@mac.com, myname@me.com

Incoming Mail Server: mail.mac.com

Outgoing Mail Server (SMTP): smtp.mac.com:myname


This fixed the problem I had with whatever settings I had previously. Caveat, I did now notice one issue with changeing the serttings, alkthoguh all my mail folders seemed to come across OK, all the filters I had set up in preferences:rules were now no pointing to any folders. I had to go through and manually edit these, but all workign fine now.

Apr 29, 2013 7:14 AM in response to Chuckwheel

I have the problem ( ... cannot be dleivered) since about 1 week on and off, depending on the recipient's address. The cause seems to be that Apple mail servers are blacklisted on some spam filter sites which ISPs use. The blacklistings on such sites change frequently. I would expect Apple to ensure their mail servers are not blacklisted. Whenever I received a postmaster delivery failure notification, I forwarded it "As attachment" to abuse@me.com and spam@me.com.

Getting an odd bounce message

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