5 Replies Latest reply: Mar 18, 2013 9:01 PM by RajaRani
mvanrenssen Level 1 Level 1

Hi there,


I tried to Install Itunes (iTunes 11.0.2 for  Windows (64-bit)), but I get this error message, see attached image:


It is in Dutch, but it says:


"There is a problem with this Windows Installer-package.

A DLL-file which is necessary to complete the installation, can't be executed,

Please contact your system support or the application supplier."


Unable to execute a necessary DLL file.bmp

Can anybody help me out please?!




Acer TravelMate P653-M, Windows 7
Solved by RajaRani on Mar 18, 2013 9:30 AM Solved

Can you run the iTunes installer as Administrator ? If not please ask System Administrator to install iTunes.


Message was edited.

Reply by b noir on Mar 18, 2013 2:31 PM Helpful

Agree with RajaRani. For instructions on the procedure (doing a "run as administrator" on the installer file), see the following user tip:


"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

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