Q: Cant connect to store (Diagnostic report attached)
I can't get itunes to connect to the strore. I have tried everything. Re-installed, shut down all firewalls, ran as admin. Any help?
Here's my diagnostic report:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
LENOVO IdeaPad Y460
iTunes 11.0.1.12
QuickTime 7.6.9
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003AB4A0035AAD28
Current user is an administrator.
The current local date and time is 2013-03-18 13:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A29ACBFE-8CE5-4485-BCB3-975124CF3B2F}
Description: Intel(R) WiFi Link 1000 BGN
IP Address: 192.168.0.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Mar 18 12:25:12 2013
Lease Expires: Tue Mar 19 12:25:12 2013
DNS Servers: 167.206.245.130
167.206.245.129
Adapter Name: {D8F9CEC0-6D4D-463D-BE3A-B75910F0B65D}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-06-30 21:52:53.
Windows 7
Posted on Mar 18, 2013 10:14 AM
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
Posted on Mar 18, 2013 2:27 PM