HT3204: iTunes for Windows: Network Connectivity Tests

Learn about iTunes for Windows: Network Connectivity Tests
unashofer

Q: Cant connect to store (Diagnostic report attached)

I can't get itunes to connect to the strore. I have tried everything. Re-installed, shut down all firewalls, ran as admin. Any help?

 

Here's my diagnostic report:

 

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

LENOVO IdeaPad Y460

iTunes 11.0.1.12

QuickTime 7.6.9

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 003AB4A0035AAD28

 

Current user is an administrator.

The current local date and time is 2013-03-18 13:08:54.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

Intel Corporation, Intel(R) HD Graphics

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:        {A29ACBFE-8CE5-4485-BCB3-975124CF3B2F}

Description:            Intel(R) WiFi Link 1000 BGN

IP Address:             192.168.0.116

Subnet Mask:          255.255.255.0

Default Gateway:    192.168.0.1

DHCP Enabled:      Yes

DHCP Server:         192.168.0.1

Lease Obtained:     Mon Mar 18 12:25:12 2013

 

Lease Expires:       Tue Mar 19 12:25:12 2013

 

DNS Servers:         167.206.245.130

                                167.206.245.129

 

Adapter Name:        {D8F9CEC0-6D4D-463D-BE3A-B75910F0B65D}

Description:            Broadcom NetLink (TM) Gigabit Ethernet

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 19:00:00 1969

 

Lease Expires:       Wed Dec 31 19:00:00 1969

 

DNS Servers:        

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

 

Firewall Information

 

Windows Firewall is off.

 

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2011-06-30 21:52:53.

Windows 7

Posted on Mar 18, 2013 10:14 AM

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