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why no apple support

997 Views 40 Replies Latest reply: Mar 21, 2013 4:28 AM by Roger Wilmut1 RSS Branched to a new discussion.
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djcartel Calculating status...
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Mar 18, 2013 12:16 PM

Having read Apple's help pages extensively for an answer - their advice is to contact my email provider for support.

 

Since Apple are my email providers - I need to contact them to get my email working again.

 

However, there is no Apple Support offered.

 

Has anyone out there got a clue what to do in such instances ?

 

I really need access to my email urgently

  • sanjampet Level 5 Level 5 (6,880 points)
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    Mar 18, 2013 12:36 PM (in response to djcartel)

    Have you tried Applecare 800-275-7753?

  • Jeff Kelleher Level 4 Level 4 (3,015 points)
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    Mar 18, 2013 8:16 PM (in response to djcartel)

    Can you describe what is happening (or not) in detail? Not trying to give you a bad time, but you've only stated that your email is not working.

  • Klaus1 Level 8 Level 8 (43,415 points)
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    Mar 19, 2013 2:31 AM (in response to djcartel)

    You had six months notice or more to access those emails and save them. Apparently you chose not to.

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
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    Mar 19, 2013 8:25 AM (in response to djcartel)

    but I am seemingly helpless to access my incoming email.

     

    You should be able to access your emails from this website:  http://mail2web.com/

     

     

     

     

     

     

     

     

     

     

     

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  • Klaus1 Level 8 Level 8 (43,415 points)
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    Mar 19, 2013 9:03 AM (in response to djcartel)

    djcartel wrote:

     

    Can you prove that Klaus1 ?

     

    Or did you just decide you were in the mood to really p**s someone else off today ?

    June 2011:

     

    iWeb publishing, MobileMe Gallery, and iDisk will all disappear as the company sunsets its current online service in favor of iCloud.

    Other MobileMe services—including syncing of Mac Dashboard widgets, keychains, Dock items, and System Preferences—will not be part of iCloud, Apple says. Those syncing services will stop working as soon you migrate from MobileMe to iCloud. In addition, Apple says that while MobileMe members can no longer upgrade to a Family Pack or buy additional MobileMe storage, Family Pack members will be able to transition their accounts to iCloud individually, as long as it’s done before June 30, 2012.

    http://www.macworld.com/article/1160728/apple_mobile_me_transition_faq.html

    http://en.wikipedia.org/wiki/MobileMe

    August 2012:

    As of today, visitors to MobileMe.com are no longer given the option to convert their accounts to iCloud or to retrieve old photos and files, with Apple now simply pointing users to iCloud.

     

    http://www.macrumors.com/2012/08/01/apple-officially-ends-mobileme-transition-an d-shuts-down-iwork-com/

     

    And this discussion from February 2012:

     

    https://discussions.apple.com/message/17687380#17687380

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
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    Mar 19, 2013 9:17 AM (in response to djcartel)

    You have probably been continuing to use the old MobileMe server settings which have apparently continued to work for some people until recently. You can set Snow Leopard's Mail up to access your iCloud email - since you say it was working until recently I assume you did in fact migrate your MobileMe account to iCloud in time. You should first delete your MobileMe/iCloud account from Mail Preferences>Accounts and then follow the instructions in this illustrated page:

     

    Entering iCloud email settings manually in Snow Leopard or Leopard

  • Klaus1 Level 8 Level 8 (43,415 points)
    Currently Being Moderated
    Mar 19, 2013 9:33 AM (in response to djcartel)

    That's absolutely fine, I won't bother trying to help you any further!

  • Roger Wilmut1 Level 9 Level 9 (64,065 points)
    Currently Being Moderated
    Mar 19, 2013 9:41 AM (in response to djcartel)

    Let's try to sort this out: you had a MobileMe account, obviously. Did you follow the process to migrate it to iCloud before 1 August last?

     

    Since then and until recently, have you been able to access your @me.com email either on the iCloud website or in Mail? If you were, then it would indicate that you did migrate. If not, and if you did not migrate, then your stored emails are not recoverable - but hopefully you did migrate.

     

    Can you get into http://icloud.com ? If you get a password error you should change your password. Go to http://appleid.apple.com and click 'Manage your account' - can you log in there? If so, change your password to one containing at least 8 characters, one of which must be upper-case and one a numberal. You will then obviously need to change the password in any method you use to access iCloud mail.

     

    If you can't get into the Apple ID site, click 'Reset password' and follow the instructions. A new password will be sent to your associated email address. If you did not provide such an address you will need to contact Support. Go to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'More Products and Services' in the second column, then 'Apple ID' in the third column. In the next page select 'Other Apple ID Topics' in the first column then 'Lost or forgotten Apple ID password' and click 'Continue'. You will be offered options to contact Apple by phone.

     

    You should also follow the instructions in the page I linked to above to set Mail up on your Mac as you may still be using the wrong server addresses:

     

    Entering iCloud email settings manually in Snow Leopard or Leopard

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