Previous 1 2 3 Next 40 Replies Latest reply: Mar 21, 2013 4:28 AM by Roger Wilmut1 Go to original post Branched to a new discussion.
  • djcartel Level 1 Level 1 (35 points)

    Hi Roger - Now you are a man I always listen to : )


    Before the iCloud came into being I contacted Apple and they confirmed that those of us who didn't want to migrate would lose our WebSpace but would still get our .mac and .me emails sent to us.


    So I was well prepared and I did make sure that all my existing mail was stored on my local disc - I continued to do that ever since iCloud 'took over' from .me. just to be safe - but obviously I can not download and save emails 'from the future' like 'others' have berated me for not doing - I am only human.


    I have had this problem before but it only usually lasted a few hours or a day at most and Apple obviously sorted out whatever issues there were server side.


    This time though it seems to be more than a temporary glitch.


    I did not migrate to iCloud. I use Logic Studio 8 for work and so I chose to stay with Snow Leopard since I had everything all running so smooth and I didn't want to make the move to Lion as Logic Users were all having teething problems etc etc.

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    You say you didn't migrate to iCloud - can you confirm that between last August and until recently you have been able to access your email in the Mail application and/or the iCloud website? Whether you did or not makes a considerable difference to the situation.

  • djcartel Level 1 Level 1 (35 points)

    Did you follow the process to migrate it to iCloud before 1 August last?  No


    Since then and until recently, have you been able to access your email either on the iCloud website or in Mail?  Not iCloud No- but Yes via the Mail App


    If not, and if you did not migrate, then your stored emails are not recoverable -

    I store all my emails locally and so that is not an issue - it's just new incoming email to those .me and .mac addrresses that is of concern to me at the moment


    Can you get into - No

  • djcartel Level 1 Level 1 (35 points)

    we're typing/posting simulateneoulsy it seems - sorry for any confusion here Roger - I am trying to keep up with you Sir

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    It's difficult to see why it worked in Mail but not in iCloud online. However the fact that you didn't migrate may be an issue (you should have at least done an 'email-only' migration as Apple were offering) - you will understand that I'm guessing here, but I am inclined to wonder whether even though you didn't migrate you were still able to access the MobileMe servers which perhaps were kept running until recently. There has been some other evidence which suggest this may have been the case at least for some people.


    If you check the settings for your account in Mail Preferences>Accounts, does the incoming server show or - only the latter is correct, and if you've been using the former it would tend to bear out my theory.


    If this is indeed the case you have a problem because you don't have a functioning iCloud account, and your email addresses won't work until you can set one up. You can't set one up on Snow Leopard, so the only way you can proceed is to get hold of a Lion or Mountain Lion Mac, or an iOS5/6 device, and use it to set up an account by signing in in System Preferences (or Settings)>iCloud and enabling Mail. That will set it all up and you can then delete the account from the device and set your own Mac up using my instructions. If you are able to get to an Apple Store they may be able to help you to do this on one of their machines.

  • djcartel Level 1 Level 1 (35 points)

    does the incoming server show or  It's set to


    and I vowed never to buy anything apple again when I purchased my last iMac Roger - After 25 years I am finally sick to death of Apple : )


    thanks so much for trying to help me out


    It seems that I will just have to accept I will never get anymore  .mac or .me email  though - so be it

  • ssschmidt Level 5 Level 5 (4,345 points)

    Not trying to add fuel to the fire, but your verification of as the server would appear to be the problem, since Roger Wilmut1 said the setting should be


    Just following the conversation.

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    Well, as sschmidt points out, you have the wrong server address entered, so the puzzle is really why it worked at all rather than why it doesn't work now. You first step is to follow the instructions I linked to to set mail up with the correct settings and see if that works.


    I have a nasty feeling it won't: if it doesn't your only option is to find a way of activating the iCloud account as I indicated above. If you can do that you should be able to get it to work again.

  • djcartel Level 1 Level 1 (35 points)

    Sorry for more confusion - I was abbreviating

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    Yes, I should have said - that's the old MobileMe server, and shouldn't work with iCloud.

  • andyBall_uk Level 7 Level 7 (20,490 points)

    I haven't read right through - but this might be similar...

    Why did stop working...: Apple Support Communities

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    The issue there seems to be with Thunderbird, and apparently it needs TLS rather than SSL: that wouldn't be an issue in Mail.

  • djcartel Level 1 Level 1 (35 points)

    I am currently going through all the stuff people have linked to and suggested etc etc


    Whilst trying stuff out I noticed something that I had not noticed before.


    I have no idea if it is relevent info - or if it was like this yesterday and I just didn't notice before . . .


    When in Mail>Preferences>Accounts for this IMAP - both the SSL Port and the Incoming Mail Server are greyed out . . . and hence - not editable to me at the moment


    In my ignorance I have no idea why this is the case - but I thought I would mention it, in case those of you who really know their stuff, can make any deductions from it at all


    In the meantime - I shall keep trying out suggestions made thus far and see if I can sort it out somehow with the info you all provided

  • Roger Wilmut1 Level 9 Level 9 (72,430 points)

    I would think that the reason they are greyed out is that you are still using the automatically generated setup for MobileMe, which entered the settings as soon as you told it you had a MobileMe address; it's deliberately designed to prevent users tampering with it.


    This is why you have the wrong server settings, and why I suggested you delete the account and start over, following the instructions I linked to in a couple of previous posts. I can't promise it will work if you do that (for reasons I explained above) but I can pretty well guarantee it won't if you don't.

  • djcartel Level 1 Level 1 (35 points)

    I have now since tried everything suggested and got nowhere I am afraid.


    I am also confused as to why everything has worked perfectly fine all this time and yet I am now being told that I had it all set up wrong.


    It may have been 'wrong' but it worked and all these things that are supposed to be the right way - all fail.


    Strange planet we live on : )


    Anyway - I am now resigned to the fact that I will not be getting anymore .me or .mac email and I shall live with that just fine - it's not a major disaster - just a pain - so no big deal


    It's just another reason to not bother buying anything with an apple on it


    thanks for all your help people