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why no apple support

994 Views 40 Replies Latest reply: Mar 21, 2013 4:28 AM by Roger Wilmut1 RSS Branched to a new discussion.
  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
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    Mar 19, 2013 9:45 AM (in response to djcartel)

    You say you didn't migrate to iCloud - can you confirm that between last August and until recently you have been able to access your @me.com email in the Mail application and/or the iCloud website? Whether you did or not makes a considerable difference to the situation.

  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
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    Mar 19, 2013 10:01 AM (in response to djcartel)

    It's difficult to see why it worked in Mail but not in iCloud online. However the fact that you didn't migrate may be an issue (you should have at least done an 'email-only' migration as Apple were offering) - you will understand that I'm guessing here, but I am inclined to wonder whether even though you didn't migrate you were still able to access the MobileMe servers which perhaps were kept running until recently. There has been some other evidence which suggest this may have been the case at least for some people.

     

    If you check the settings for your account in Mail Preferences>Accounts, does the incoming server show imap.me.com or imap.mail.me.com? - only the latter is correct, and if you've been using the former it would tend to bear out my theory.

     

    If this is indeed the case you have a problem because you don't have a functioning iCloud account, and your email addresses won't work until you can set one up. You can't set one up on Snow Leopard, so the only way you can proceed is to get hold of a Lion or Mountain Lion Mac, or an iOS5/6 device, and use it to set up an account by signing in in System Preferences (or Settings)>iCloud and enabling Mail. That will set it all up and you can then delete the account from the device and set your own Mac up using my instructions. If you are able to get to an Apple Store they may be able to help you to do this on one of their machines.

  • ssschmidt Level 4 Level 4 (2,405 points)
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    Mar 19, 2013 10:27 AM (in response to djcartel)

    Not trying to add fuel to the fire, but your verification of mail.me.com as the server would appear to be the problem, since Roger Wilmut1 said the setting should be imap.mail.me.com.

     

    Just following the conversation.

  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
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    Mar 19, 2013 10:45 AM (in response to djcartel)

    Well, as sschmidt points out, you have the wrong server address entered, so the puzzle is really why it worked at all rather than why it doesn't work now. You first step is to follow the instructions I linked to to set mail up with the correct settings and see if that works.

     

    I have a nasty feeling it won't: if it doesn't your only option is to find a way of activating the iCloud account as I indicated above. If you can do that you should be able to get it to work again.

  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
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    Mar 19, 2013 11:05 AM (in response to djcartel)

    Yes, I should have said mail.me.com - that's the old MobileMe server, and shouldn't work with iCloud.

  • andyBall_uk Level 6 Level 6 (17,450 points)
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    Mar 19, 2013 11:47 AM (in response to Roger Wilmut1)

    I haven't read right through - but this might be similar...

    Why did imap.mail.me.com stop working...: Apple Support Communities

  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
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    Mar 19, 2013 12:07 PM (in response to andyBall_uk)

    The issue there seems to be with Thunderbird, and apparently it needs TLS rather than SSL: that wouldn't be an issue in Mail.

  • Roger Wilmut1 Level 9 Level 9 (63,955 points)
    Currently Being Moderated
    Mar 19, 2013 1:16 PM (in response to djcartel)

    I would think that the reason they are greyed out is that you are still using the automatically generated setup for MobileMe, which entered the settings as soon as you told it you had a MobileMe address; it's deliberately designed to prevent users tampering with it.

     

    This is why you have the wrong server settings, and why I suggested you delete the account and start over, following the instructions I linked to in a couple of previous posts. I can't promise it will work if you do that (for reasons I explained above) but I can pretty well guarantee it won't if you don't.

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