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MicheleIngrid

Q: New iMac won't pick up printing software. Can anyone help?

I have a new iMac and want to connect to my HP Officejet J5780 printer through my old iMac.  However the new iMac is not picking up the software either for this or another networked printer and so the formatting for the printing is wrong. Can anyone help

iMac (21.5-inch, Late 2012), iOS 6.1.2

Posted on Mar 18, 2013 12:05 PM

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Q: New iMac won't pick up printing software. Can anyone help?

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  • by Shane_R@HP,Helpful

    Shane_R@HP Shane_R@HP Mar 26, 2013 3:13 PM in response to MicheleIngrid
    Level 2 (385 points)
    Mar 26, 2013 3:13 PM in response to MicheleIngrid

    The connection type you are describing is a shared connection over the network.  When a printer is shared, the only Mac that will need the software is the the Mac it is being shared from.  If you try to install the printer software on another Mac/computer on the network, the software will not be able to see the printer.  You will only be able to use the software on the Mac the printer is being shared from.  No other computer will be able to use the software with the printer.  I hope this clears things up for you.

     

     

    I am a printer tech for HP.

  • by MicheleIngrid,

    MicheleIngrid MicheleIngrid Mar 27, 2013 2:12 AM in response to Shane_R@HP
    Level 1 (0 points)
    Mar 27, 2013 2:12 AM in response to Shane_R@HP

    Thanks a lot that makes it clear.