1 Reply Latest reply: Mar 19, 2013 4:11 AM by Allan Sampson
stevecpnz Level 1 Level 1 (0 points)

I have recently replaced my 3gs with a 4s. Unfortunately before all the information  was completely transferred we took some pictures and video  on the new phone.

 

When I backed up and synched the old phone to itunes and then restored to the new phone the pictures and videos previosu;y on the new phone are no longer visible.

 

Is there any way I can recover these files as they are quite precious?

 

Steve


iPhone 4S, iOS 6.1.2
  • 1. Re: I have recently replaced my 3gs with a 4s. Unfortunately before all the information  was completely transferred we took some pictures and video  on the new phone.
    Allan Sampson Level 10 Level 10 (123,340 points)

    The photos and videos on the new iPhone should have been imported by your computer as with any other digital camera before transferring the backup for your old iPhone to your new iPhone.

     

    The first time you connect a new iPhone to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the old iPhone or iOS device, or set up the new iPhone as a new iPhone. This is designed to be done right away with a new iPhone.

     

    Photos/videos in the Camera Roll are included with the iPhone's backup and when choosing to transfer the backup for the 3GS to the new 4S, the photos/videos that were in the Camera Roll on the 4S were replaced with the Camera Roll on the 3GS.

     

    The photos/videos that were in the Camera Roll on the 4S are gone.