2 Replies Latest reply: Mar 19, 2013 11:41 AM by MichelPM
shaun-a Level 1 Level 1 (0 points)

I have just aquired a 2010 iMac 27 from my business, unfortunately it was wiped by a former employee who's apple ID was used to register it.

I am unable to reinstall because I do not have his ID and although I have purchased a new Snow Leopard DVD with a view to upgrading the machine once it has a system in it, the disc does not load. Maybe 10.6.3 is too old?

Any ideas - I am new to Mac so please keep it basic.

iMac, Mac OS X (10.6.3)
  • mende1 Level 10 Level 10 (91,150 points)

    Welcome to the Apple Support Communities


    The Mid 2010 iMac needs a special Mac OS X version that provides support for its hardware. That's the reason why you can't install Snow Leopard using its retail disc. Call Apple to get replacement DVDs > http://support.apple.com/kb/HE57


    After getting replacement DVDs, insert the Mac OS X Install DVD, hold the C key while your Mac is starting and install Mac OS X. You may need to erase the disk with Disk Utility

  • MichelPM Level 6 Level 6 (9,735 points)

    This model iMac, came with either OS X 10.6.3 when it first came out and then later shipped with OS X 10.6.4.

    You can get new system restore discs for your model iMac by calling Apple at 1-800-MY APPLE and ask for software sales. Ask them for a set of system restore disc for a 2010, 27 inch screen iMac. You will need to give the Apple rep the serial number of your iMac. These discs will cost less than $20 U.S. with shipping included.

    You should get the proper system discs for your particular iMac model and serial number.

    Good Luck!