"installation has failed" error

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Level 1

4 points

"installation has failed" error

I am dealing with a problem which is driving me bananas. I own a MBP late 2011 with Mountain Lion installed. I have recently bought a good mouse from Logitech and I must install its drivers in order to enjoy all the functions it comes with. Apparently at the very end of the installation process (whatever the software is) I get a strange message saying "the installation failed"...

Do you know how I could make this work? I have tried reparing my Disk permissions, to no avail.

I appreciate any help.

OS X Mountain Lion (10.8.2)

Posted on Mar 19, 2013 2:33 PM

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Answer 1

Mar 19, 2013 3:28 PM in response to francesco253

Did you check Logitech's site for most recent drivers?

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Answer 2

francesco253 Author

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4 points

Mar 20, 2013 3:13 AM in response to Alberto Ravasio

I did. I have noticed many people get this... The error shows up for almost any software which comes with an installer.. :-(

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Answer 3

Mar 20, 2013 3:33 AM in response to francesco253

Maybe installation is failing because software is not digitally signed.

If you are absolutely sure you got the drivers from Logitech site, you can momentarily disable Gatekeeper.

Go to System Preferences, Security & Privacy, General, unlock the padlock, select Anywhere.

Install the driver. Revert Gatekeeper setting to Mac App Store and Identified developers

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Answer 4

francesco253 Author

Level 1

4 points

Mar 20, 2013 3:37 AM in response to Alberto Ravasio

Hi Alberto, thank you for your thorough reply, I have already allowed my system to install software from any source... I am thinking to reinstall Mountain Lion and get the problem sorted once for all.

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Answer 5

Mar 20, 2013 3:44 AM in response to francesco253

Have you looked at logs, if there are any for that installer?

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Answer 6

francesco253 Author

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Mar 20, 2013 3:48 AM in response to Alberto Ravasio

As a matter of fact I did checked the console for clues... but to me it looks like arabic!

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Answer 7

Mar 20, 2013 3:49 AM in response to francesco253

Can you point me to Logitech's link where did you get the drivers?

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Answer 8

francesco253 Author

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4 points

Mar 20, 2013 3:52 AM in response to Alberto Ravasio

Of course, but mind you.. the error shows up at the very end of the installation process, with almost ANY software... I was updating Mountain Lion this morning and although it did install it, at the end it said "an error has occurred"... Bloody ****...

Here you go http://www.logitech.com/en-us/support/anywhere-mouse-mx?section=downloads&bit=&o sid=21

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Answer 9

Mar 20, 2013 4:13 AM in response to francesco253

Well. The installer puts 3 new apps into Applications/Utilities, a new Preference Panes, the kernel extension (drivers) in System/Library/Extensions and activate a new daemon that launches Logitech Control Center and a registration app for the new device.

But if errors you get is generalized, I doubt the culprit is Logitech software.

I would perform a Hardware Test just in case 🙂

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Answer 10

francesco253 Author

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4 points

Mar 20, 2013 4:21 AM in response to Alberto Ravasio

I will run the hardware test and let you know! Thank you so much

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Answer 11

Mar 20, 2013 4:54 AM in response to francesco253

• Of course, but mind you.. the error shows up at the very end of the installation process, with almost ANY software...

If I may butt in - this happened to me some months ago. Three successive installs failed. The solution was to run Repair Disk in Disk Utility.

Reboot with command + r held down. From the four options select Disk Utility. Select your drive and run Repair Disk.

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Answer 12

francesco253 Author

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Mar 20, 2013 6:12 AM in response to Eustace Mendis

If I reboot and do what you suggest, would I lose my data?

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Answer 13

Mar 20, 2013 6:17 AM in response to francesco253

Normally no. If your disk has not severe issues.

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Answer 14

francesco253 Author

Level 1

4 points

Mar 20, 2013 6:19 AM in response to Alberto Ravasio

Got it, but in order to avoid potential losses I am preparing a TM backup... You never know... I will keep you posted guys 🙂

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Answer 15

francesco253 Author

Level 1

4 points

Mar 20, 2013 10:16 AM in response to francesco253

Problem SOLVED!!!! 😁

I tried to repair the Macintosh HD, but there was noting to fix. I run the installer once again, keeping an eye on the Console, for clues. All of a sudden I see a string quoting Vodafone stuff... I have uninstalled the Vodafone dongle app, and tah-dah.... everything worked beautifully. In order to be sure, I have cleaned the cache directory.

A big thank you guys

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