Cannot connect to iTunes store

Ditto

Ditto, Ditto. Just updated software on iPhone 5 & iPad Mini with no problem but cannot update or download from App Store. UGH!

Rather than do a "hard reset" as some have suggested, do a "soft reset" by pressing your on/off button and Home button at the same time. Screen will go dark. When Apple logo pops up, release buttons. You should be able to connect after that. (I had same problem this morning. Soft reset fixed it).

🙂

Have tried the soft reset but still does not work.... iphone 4 updates apps no problem but ipad2 just won't update. iOS 6.1.3 installed, wifi works fine on all other applications, have signed out and back in again. Grrrrrrrrrr....

Same problem only on both ipad3 and iphone 5 both problems at the same time (suggests this is not a device problem)

i have tried both on wifi and 3G

soft reset did not work

both devices are up to date with software

app store loads but i cant download or update apps

Hi Kenny. Finally got it to work!!! Did a soft reset, but did not restart. Left device for 30 mins. Restarted and disconnected wifi to clear history. Reconnected wifi, signed out of iTunes and back in again. Hey presto it worked. Don't ask me why or how - hugely frustrating I know. Good luck.

I've had this problem for a few days now and have done everything to reset my iPhone 5. It have the newest update 6.1.3. I've signed in and out of iTunes. Hard/soft reset. Closed all open apps. I was able to update my apps by first by updating the apps on my Mac and then synching my iPhone. But still cannot connect to iTunes Store and update/download apps.

The other thing that worries me is at one point when trying to update my apps on my iPhone I received a message that stated "the certificate for this server is invalid. You might be connecting to a server pretending to be "su.itunes.apple.com" which could put your confidential information at risk."

Sometimes on other wifi networks I can update an app or two. But that's rare to happen.

It happened to me after updating to 6.1.3 but i fixed it by going to settings->Itunes & App Store -> Sign out

Then sign in again, it prompts that my account is not valid for US store (I am not in the US) and switches to my store. And that fixed it..

As my problem was on both devices it must have been external

I contacted apple who told me to do everything that was suggested here

Told them I had done and it was strange that both ipad3 and iphone5 had the same problem at the same time

Anyway I got back from work on Friday and both devices were working again

This sounds like an apple problem

Thank you ! You suggestion worked for me after three weeks of frustration..... 🙂

You're very welcome! Glad it worked for you. 🙂

This happened to me as well -

Check your wifi is on.

Double click the home button

Find iTunes on the mini menu

Hold it in

Press the delete button in the comer

Do the same to the App Store

Go to settings, change the year like 20 years forward

Go onto any app other than the App Store or iTunes

After a bit, it should ask you for your password - put it in.

Go onto the home screen and click on iTunes

Hopefully this should work. Ps I have an iPod touch, not an iPhone, I don't know how different they are, but give it a try anyway.

It does sound like an external problem though so if this doesn't work, I would wait a couple of days before trying again. Or contact apple.

I cannot connect to the i - store after upgrade today on iphone 5. Tried soft reset did not work. This is extremely frustrating. It was working perfect all day until the update.

i had the same problem when i downloaded any app it said cannot connect to itunes store so just CREATE A NEW APPLE ID and you will be good to go if you have the same problem as me