13 Replies Latest reply: May 4, 2014 8:24 AM by Lmavery37
yiddonick Level 1 Level 1 (0 points)

Hi all,

 

A few weeks ago i put my iphone 5 in the washing machine for about 30 seconds. I got it out ASAP but it was still noticably wet. I quickly padded it down and put it in a bag of rice for several days (luckily it was already out of battery when it went in).

 

After i had left it to dry out i plugged it in only to find the lightining cabel symbol comes up and it will not charge. So what i have done so far;

 

  • Changed battery- new battery still will not charge. However, when i did put a new battery in that held some charge the phone did turn on and everything was working fine.
  • Tried new lightning cable
  • Changed dock connector- still would not charge
  • Removed battery and cleaned entire phone with 99% isopropyl, dried and phone still would not charge.

 

I'm pretty lost here??? If everything was working fine when i put the new battery in apart from being able to charge i asssumed it must be the dock connector but apparently not.

 

I have heard it might be something to do with the USB/Power IC on the motherboard?? But im not sure if these can be replaced. I would just like to try everything myself before taking to apple as i know they will charge me a small fortune for out of warrenty repair.


iPhone 5, iOS 6.1.3
  • Bob Allison Level 4 Level 4 (2,315 points)

    I would bet it is probably the charging circuit in the phone too.

    Any Part can be replaced - but can it be replaced by the phone owner is the question?

     

    1st you would need a new part.  Even if you could identify the part, it is likely a specialized Apple part - if not special in design it may be a standard off the shelf with a special Apple part number.  Companies often have parts marked with an internal part number. If it is a special design you will be out of luck getting a new part. If you can idendify the part as an off the shelf part then obtaining one would be the next hurdle.  You could always try ebay or somewhere to buy a broken phone cheap just for parts.  You will need the Exact same phone, model and revision, and with the same revision circuit board to be sure of part compatibility.

     

    Finally you would need the skill and a microscope and specialized solder removal and soldering equipment to deal with a small outline surface mount part.

  • iinami Level 4 Level 4 (1,405 points)

    yiddonick wrote:

     

    I would just like to try everything myself before taking to apple as i know they will charge me a small fortune for out of warrenty repair.

    out of warranty repair is $229 i believe, not a pittance but not a small fortune either. i would be glad to pay that v. full price of phone.

  • yiddonick Level 1 Level 1 (0 points)

    Hmmm i am capable of replacing the larger parts etc. With soldering i do have a soldering iron and some experience on larger circuit boards but i wouldnt be that confident in replacing smaller parts under a microscope. Guess ill just bite the bullet and take it to apple.

  • yiddonick Level 1 Level 1 (0 points)

    Maybe a small fortune was a slight exaggaration. But having already played £500+ for the phone only a couple of months ago paying another 229$ to fix isnt what i had in mind!

  • KiltedTim Level 8 Level 8 (42,330 points)

    Then maybe you should have been a bit more careful with it.

  • wegras Level 6 Level 6 (13,705 points)

    Any attempt to open iPhone 5 will void the warranty and any Apple assistance on that iPhone

    So If I read your OP correctly you may have already voided the warranty and access to out

    of warranty service

     

     

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.

  • yiddonick Level 1 Level 1 (0 points)

    Leaving a phone in my trouser pocket, tired after a hard days work, and puting in the washing machine has nothing to do with mis treatment really and is an easy thing to do. I do look after my apple products.

     

    Thanks for your helpful contribution tho....

  • yiddonick Level 1 Level 1 (0 points)

    I know the in warrenty repair was voided when i opened but water damage is not covered under warrenty anyway and the indicator had changed colour. The warrenty was already void. There is no 'unauthorised modifcations' to void out of warrenty repair. Only a battery change which has to be done after a certain amount of time anyway...

     

    I guess i wont know until i take it in store.

  • KiltedTim Level 8 Level 8 (42,330 points)

    Water damage voided the warranty. Opening the phone forfeited your right to an out of warranty replacement.

     

    Apple does not sell parts, including batteries, for iPhones. There are no legitimate sources for iPhone parts.

     

    Since you opened it and changed the battery, Apple won't touch it.  You will have to buy a new phone at full retail if you still want an iPhone.

  • yiddonick Level 1 Level 1 (0 points)

    So your telling me as soon as i open the phone the out of warrenty service is void as well (even if i were to put the old battery back in)? Is their an indicator to show the phone has been opened?

     

    People should have the right to change their battery or open their phone if they want instead of being forced to make a genius bar appointment for any type of service (apple stores are few and far between where i live).

     

    Note: I took it to a repair shop re dock connector change. They changed it and it wouldnt work so they replaced old one and said apple wouldnt have a problem fixing it on the out of warrenty repair service.

     

    If the service is void i certainly will not be buying another iphone. I guess this is how apple make their money.

  • KiltedTim Level 8 Level 8 (42,330 points)

    yiddonick wrote:

     

    So your telling me as soon as i open the phone the out of warrenty service is void as well (even if i were to put the old battery back in)?

    Yes.

     

    Is their an indicator to show the phone has been opened?

    Yes. There are tamper indicators inside the phone.

     

    People should have the right to change their battery or open their phone if they want instead of being forced to make a genius bar appointment for any type of service (apple stores are few and far between where i live).

    You do have that right. But if you choose to exercise it, you forfeit your right to an out of warranty replacement.

     

    Note: I took it to a repair shop re dock connector change. They changed it and it wouldnt work so they replaced old one and said apple wouldnt have a problem fixing it on the out of warrenty repair service.

    They lied to you.

     

     

    If the service is void i certainly will not be buying another iphone. I guess this is how apple make their money.

    Go ahead. Try the same thing with another vendor... let us know how that works for you.

  • Bob Allison Level 4 Level 4 (2,315 points)

    Take it to the Apple store and tell them it doesn't work - true.

    The liquid indicators changed color?? Tell then it got wet.

    If the repair shop you went to was an Apple authorized shop that will not void any warranty.

    Don't give tem a reason to deny coverage.  Let them take it in and look at it.

    Let them tell you if they will replace or repair it.

    Depending of the condition of the device, if you messed it up when you opened it,

    and the store and service tech who works on it ... your results may vary.

    Good Luck.

  • Lmavery37 Level 1 Level 1 (0 points)

    Hey yiddonick, I stumbled upon this old post while figuring out what to do with my iPhone 4s. I literally have the SAME exact problem as you (replaced everything you did, etc.). You wound up having to get a new phone didn't you? I'm about ready to give up on but feel better knowing I did absolutely everything I could to get it back.