macbook pro retina screen scratch

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Level 1

5 points

macbook pro retina screen scratch

Hi I jest borat a bran new retian macbook pro 13. I love it, and I also take very good care of it. As I do all my apple products. So you can amajan my shock horrer when I got a scratch on the screen. Its not a deep scratch, you can only reley see it diract light. I can on reley see it when he screen is on. Only with the brightness is right up, and with a white backgrand, and if you are right up close to the screen. At a normal viewing distance you cant see it. And evan when you can it is hardley there. But it still bigs me very much. I know the retina macs have difrount screens, then the normall mbp's. is there aney way to get rid of the scatch. Or will I jist have to get yost to it. Also I am getting a screen protector for it, To prevent this happing agen. Will this make the scatch liss aparent.

Thank all you very much.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Mar 20, 2013 11:07 AM

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Answer 1

Mar 20, 2013 11:15 AM in response to varian6930

Hi I jest borat a bran new retian macbook pro 13.

How new?

You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support. Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/your problems. A message board is the LAST place you should be.

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Answer 2

varian6930 Author

Level 1

5 points

Mar 22, 2013 11:48 AM in response to Baby-Boomer-USofA

I have had to mac for 21 days. So can not do the 14 day return. (Know questions asked.) As I said its not a deep scratch. If you were to look at the screen and I did not tell you it was there, you wood not notice it. You can onley reley see it when you shine light on it, when teh screen is off. I have herd of people the heve had there ipads replast for a scratch, but a lot deeper then this one. I jest do not think that thay wood replace my one for this. As I said its berley notisable. And allo it pist me off, at the beging of the week. But I have kind of Gotten used to it. Shod I try ringing them! any way thaks for your halp:)

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Answer 3

Mar 22, 2013 11:57 AM in response to varian6930

varian6930 wrote:

Shod I try ringing them! any way thaks for your halp:)

YUP!

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Answer 4

varian6930 Author

Level 1

5 points

Mar 22, 2013 1:22 PM in response to Baby-Boomer-USofA

ok I will do tomorow. thanks

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Answer 5

varian6930 Author

Level 1

5 points

Mar 23, 2013 7:07 AM in response to Baby-Boomer-USofA

So I rang them and they said. That there is not a locked they can do about it, as it is passed a 14 day return time. He said he could get the screen replaced that this would cost £ lot. So I think I'm just going to have to live with it. I am getting a screen protector for this unit, is to stop this from happening again. Do you think the screen protector, will make the scratch less visible when the computer is on. Always there any other way of getting rid of it. Anyway thanks for your help. Varian6930

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Answer 6

Mar 23, 2013 10:09 AM in response to varian6930

He said he could get the screen replaced that this would cost £ lot.

You are still under warranty. The repairs would be FREE!!!! However, if you caused the damage, Apple will not cover it as they do not cover accidental damage.

Strongly suggest that you call Apple Customer Relations and explain the problem to them. Call Apple tech support and ask politely & firmly that you want to be transferred to the Customer Relations department.

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Answer 7

varian6930 Author

Level 1

5 points

Mar 24, 2013 3:08 AM in response to Baby-Boomer-USofA

Right the thing is that the damage was a asadent. I bort my mac from stormfrount, witch is a apple authorised, retailer. Next time i am in town i will ask them. But I still think that they wont do anythink about it. any other option's. Thanks for all of your help

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Answer 8

Mar 24, 2013 10:13 AM in response to varian6930

Your original postings did not indicate that you were the cause of the screen damage. Since that is the case, you will be responsible for the cost of repairs. Your other alternative is to report the damage to your homeowners/rental insurance. Check w/them to determine if you have the accidental damage option on your policy. Also, check w/your cc company if you purchased your MBP w/one.