bfewell

Q: iPad can't connect to App Store.

iPad won't connect to the App Store at all. It's not my wifi because iPad mini works just fine. I have tried changing the date, hard reset, logging out then logging back in, and still nothing! Any ideas?

iPad, iOS 6.1.3

Posted on Mar 20, 2013 1:58 PM

Close

Q: iPad can't connect to App Store.

  • All replies
  • Helpful answers

first Previous Page 3 of 4 last Next
  • by Briansyddall,

    Briansyddall Briansyddall Oct 22, 2014 10:05 AM in response to bfewell
    Level 6 (8,854 points)
    Apple Watch
    Oct 22, 2014 10:05 AM in response to bfewell

    Try a reboot press & hold power button & menu button hold both down until you see Apple Logo you will not lose any data. Bsydd uk

  • by KidzPlay,

    KidzPlay KidzPlay Oct 22, 2014 10:08 AM in response to Briansyddall
    Level 1 (28 points)
    Mac OS X
    Oct 22, 2014 10:08 AM in response to Briansyddall

    is your time im real time? if you set it back or before it will not work.

  • by RoxPigs,

    RoxPigs RoxPigs Nov 2, 2014 11:22 AM in response to bfewell
    Level 1 (0 points)
    Nov 2, 2014 11:22 AM in response to bfewell

    On my iPad the problem was that the clock date/time was not being set automatically, and so was actually set to a date in 2017. Setting it back to the correct time and date instantly restored access to iTunes.

  • by chimaobifromowerri,

    chimaobifromowerri chimaobifromowerri Nov 3, 2014 10:26 AM in response to Minhfromnj
    Level 1 (0 points)
    Nov 3, 2014 10:26 AM in response to Minhfromnj

    This helped me. Thank

  • by Nigel.Denbigh,

    Nigel.Denbigh Nigel.Denbigh Nov 27, 2014 10:42 PM in response to bfewell
    Level 1 (0 points)
    Nov 27, 2014 10:42 PM in response to bfewell

    I just fixed this issue for a work colleague.

     

    I went to Settings > App Store and then signed their apple ID out. I then tried the app store again and we could now see the app store as normal.

     

    I restarted the device holding down the power and home button for 10 seconds, after restarting I went back to Settings > App Store, signed his apple ID back in and he could see the app store as normal.

  • by marten berkman,

    marten berkman marten berkman Nov 30, 2014 10:06 PM in response to Minhfromnj
    Level 1 (65 points)
    Nov 30, 2014 10:06 PM in response to Minhfromnj

    this worked for me too, thanks for the help.

  • by kerrychc777,

    kerrychc777 kerrychc777 Dec 5, 2014 9:18 AM in response to bfewell
    Level 1 (0 points)
    Dec 5, 2014 9:18 AM in response to bfewell

    Going to Settings > General > Reset > Reset Settings first. Then go back to General > Reset > Reset Network Settings. Allow your iPad to reboot, then connect to your wifi again and reopen the App Store. It should prompt you to login and it should work this time.

  • by krazykiwi69,

    krazykiwi69 krazykiwi69 Dec 6, 2014 9:51 PM in response to Nigel.Denbigh
    Level 1 (0 points)
    Dec 6, 2014 9:51 PM in response to Nigel.Denbigh

    I tried this and it worked. Not sure the hard reset was necessary but I think the signing out of iTunes/app store and signing back in was what fixed it. The hard reset doesn't change anything just the same.

     

    THanks

  • by Kalsta,

    Kalsta Kalsta Dec 9, 2014 5:14 AM in response to krazykiwi69
    Level 1 (29 points)
    Mac OS X
    Dec 9, 2014 5:14 AM in response to krazykiwi69

    Yep, simply signing out and back into the iTunes and App Store with my Apple ID worked for me too. I tried a lot of the other suggestions before this that didn't work for me.

  • by bgausden,

    bgausden bgausden Dec 12, 2014 8:49 PM in response to 9thoma
    Level 1 (0 points)
    Dec 12, 2014 8:49 PM in response to 9thoma

    Bizarre but effective. Thank you.

  • by AviShibbu,

    AviShibbu AviShibbu Dec 13, 2014 12:15 AM in response to krazykiwi69
    Level 1 (0 points)
    Dec 13, 2014 12:15 AM in response to krazykiwi69

    Yes


    This is best solution , just sign out and sign in  again. I tried booting and all but that did not work.

     

    Thanks

  • by onizukax ,

    onizukax onizukax Dec 13, 2014 9:50 AM in response to bfewell
    Level 1 (0 points)
    Dec 13, 2014 9:50 AM in response to bfewell

    I tried soft resets, re-configuring the time, and erasing the iPad entirely - but nothing worked.

     

    My solution was to reset the country which the app store was configured to. I switched mine back to the USA store. Afterwards, log out of the app store on your iPad via Settings and then log in again. I got a system message saying that my apple ID only works for the USA store and it transferred me to the app store immediately. Worked right away.

  • by simonfrompeasmarsh,

    simonfrompeasmarsh simonfrompeasmarsh Jan 8, 2015 1:04 AM in response to onizukax
    Level 1 (0 points)
    Jan 8, 2015 1:04 AM in response to onizukax

    I was looking for answers to this problem and found this forum.I have tried all of the "fixes" mentioned above and I still cannot connect! Is changing the date really an answer to the problem?

    Given that the OP was written in March 2013 and this is still an on going problem I am yet again very disappointed with Apple.Surely they are aware of the problem?

    Has anyone ever had an actual human response to a question about this?

    I assume Apple are losing money due to potential customers not being able to access their App Store? does this not bother anyone at Apple?

    Does Google Play have the same problem because I am seriously considering an Android system real soon! I have been a loyal customer for a long time and things like this are very very annoying.

    If someone from Apple stumbles across this forum could they perhaps provide an answer to all of the questions above mine?

    Thank you very much.

  • by Briansyddall,

    Briansyddall Briansyddall Jan 8, 2015 2:23 AM in response to bfewell
    Level 6 (8,854 points)
    Apple Watch
    Jan 8, 2015 2:23 AM in response to bfewell

    Hi If your iPad is the iPad 2 yhen you need to update software to ios 8.1.2 Do this over your WiFi. Cheers Brian

  • by simonfrompeasmarsh,

    simonfrompeasmarsh simonfrompeasmarsh Jan 14, 2015 12:19 AM in response to simonfrompeasmarsh
    Level 1 (0 points)
    Jan 14, 2015 12:19 AM in response to simonfrompeasmarsh

    So not having tried to open the app for a week I tried it this morning and it opened instantly.

    Hopefully it will last.

first Previous Page 3 of 4 last Next