iTunes not updating, won't notice iPhone 5.

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Level 1

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iTunes not updating, won't notice iPhone 5.

I just got a new iPhone 5, but my iTunes is still version 10.4.1.10, and it won't recognise it (while Windows will see it as a camera).

When running Apple Software Update, both Quicktime and iTunes' updates fail. When reinstalling iTunes off the Apple website, it fails (error code 2203, I believe, but I'm the administrator of the computer and have all rights, which seemed to be other people's problem). (Also, I'm afraid to uninstall and reinstall because I fear I'll never be able to get iTunes back again.) I've tried making it so only iTunes and Quicktime open when I restart my computer. I've tried stopping and restarting Apple Mobile Device. I've tried stopping and restarting all Apple applications on my computer (including Apple Mobile Device, Bonjour, iTunes, and Quicktime.)

I've spent days looking this up and trying to troubleshoot it from other peoples' discussions and questions, and nothing has worked.

How can I fix this and get iTunes 11 so it will at last notice my iPhone 5?

EDIT:

Also when trying to update within iTunes itself, it says it cannot connect to the iTunes server.

And I ran diagnostics on everything:

Network Connectivity: A secure link to the iTunes store failed. (Everything else was fine.)

Device Connectivity: Even when my iPhone is plugged in, the diagnostic says it does not detect it. (Everything else was fine.)

And I allowed iTunes past my firewall.

iPhone 5, Windows 7, iTunes 10.4.1.10

Posted on Mar 20, 2013 8:11 PM

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Answer 1

kassidur Author

Level 1

0 points

Mar 20, 2013 8:37 PM in response to kassidur

Full diagnostics:

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

Hewlett-Packard HP Pavilion dv7 Notebook PC

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.2.0

CD Driver DLL 2.1.3.0

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43

iTunes Serial Number 0026AEA0030EAD10

Current user is an administrator.

The current local date and time is 2013-03-20 22:36:54.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 6370

ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {CE80ABD3-0B54-4CF8-9ABE-ECE8204A7E55}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {91D24710-FCA6-4788-A943-64877E22DC76}

Description: Atheros AR9285 802.11b/g/n WiFi Adapter

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Mar 20 20:45:59 2013

Lease Expires: Thu Mar 21 20:45:59 2013

DNS Servers: 192.168.1.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

An unknown error occurred (-9808).

Connection attempt to Gracenote server was successful.

iTunes has never successfully accessed the iTunes Store.

**** Device Connectivity Tests ****

iPodService 10.4.1.10 (x64) is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

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Answer 2

b noir

Level 9

72,324 points

Mar 20, 2013 9:03 PM in response to kassidur

Connection attempt to firmware update server was unsuccessful.

An unknown error occurred (-9808).

Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?

iTunes Store: "An unknown error occured (-9808)"

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Answer 3

kassidur Author

Level 1

0 points

Mar 20, 2013 10:02 PM in response to b noir

Nope, but I just did and it didn't work. I'm also currently attempting this and it isn't working either (folder specified doesn't contain compatible software driver. I'm clicking the correct file, usbaapl64.)

Any other suggestions?

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