HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Wogzy

Q: I'm trying to do the software update on my iPad, it says I'm not connected to the Internet when I am. Any reasons this isn't working?

Hi I'm trying to update the software version 6.1.2 but it is not letting me saying I'm not connected to the Internet when I am any answers to why this is happening?

iPad (3rd gen) Wi-Fi, iOS 6.0.1

Posted on Mar 21, 2013 9:28 AM

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Q: I'm trying to do the software update on my iPad, it says I'm not connected to the Internet when I am. Any reasons this isn't worki ... more

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  • by Demo,Solvedanswer

    Demo Demo Mar 21, 2013 9:49 AM in response to Wogzy
    Level 10 (95,792 points)
    iPad
    Mar 21, 2013 9:49 AM in response to Wogzy

    See if either of these work. Restart and try again or reboot and try again.

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • by Wogzy,Helpful

    Wogzy Wogzy Apr 30, 2013 10:53 AM in response to Demo
    Level 1 (1 points)
    Apr 30, 2013 10:53 AM in response to Demo

    Thank you can't believe it was that easy.

  • by Demo,

    Demo Demo Apr 30, 2013 10:56 AM in response to Wogzy
    Level 10 (95,792 points)
    iPad
    Apr 30, 2013 10:56 AM in response to Wogzy

    You're welcome. The easiest way is the best way.