1 Reply Latest reply: Mar 22, 2013 12:23 PM by KarenSelena
PAUL PEGG Level 1 Level 1

I have forgot my security questions and just seem to be going round in circles to try and find a contact number or email

 

I have found how to do the password but not these questions

 

I just get directed to a page about an alternate email addy which is of no help whatsoever

 

 

 

 

 

Thankyou


iPod nano, Windows 7
  • KarenSelena Level 4 Level 4

    On your computer or safari on your iOS device navigate to:

              For Canada - https://appleid.apple.com/ca.

              For United States - https://appleid.apple.com/us/.

     

    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 

     

    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312

     

    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.