jaysplace92
Level 1 (0 points)

Q: windows 7 not connecting to Itunes

I was able to connect to I-tune store at one point, but for some reason cannot now. The diagnostic indicates a secure link to store is the issue. Firewall and McAfee is showing full access. Using windows 7.

Windows 7 operating system

Posted on Mar 22, 2013 6:54 PM

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jaysplace92

Q: windows 7 not connecting to Itunes

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  • by b noir,

    b noir b noir Mar 23, 2013 1:20 AM in response to jaysplace92
    Level 9 (72,129 points)
    Mar 23, 2013 1:20 AM in response to jaysplace92

    The diagnostic indicates a secure link to store is the issue.

     

    Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

  • by jaysplace92,

    jaysplace92 jaysplace92 Mar 23, 2013 7:19 AM in response to b noir
    Level 1 (0 points)
    Mar 23, 2013 7:19 AM in response to b noir

    It says just as you indicated "accessing iTunes store" endlessly. Before last night, I would just close the session and iTunes would close. I removed and reloaded the updated version last night. It still just sits in the endless accessing senario. However, now when I close with this current version, I get the message 11222 error. Not sure if it's similar to the prior issue or not, but I never got that message until I removed and re-installed the new version. I can connect using my other laptop, so this leads me to believe it's system related and not network related.

  • by b noir,

    b noir b noir Mar 23, 2013 12:26 PM in response to jaysplace92
    Level 9 (72,129 points)
    Mar 23, 2013 12:26 PM in response to jaysplace92

    Many thanks.

     

    With those symptoms, I'd try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

     

    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)