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Why old screenshots show up instead of a new ones?

544 Views 13 Replies Latest reply: Mar 25, 2013 5:31 PM by K T RSS
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Mar 22, 2013 8:37 PM

When I submitted a new version of my book, I provided a new screenshots,

but now the new version of my book is published, and it still shows old screenshots.

Does anybody have any ideas how to fix this?

iBook, OS X Mountain Lion (10.8.2)
  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 22, 2013 9:22 PM (in response to iBooker)

    How long has it been since you pushed new ones to the store and the updated version of the book was available?

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 22, 2013 9:59 PM (in response to iBooker)

    ...today new verson became available

     

    It can take a bit for related assets to propagate across all servers in the background - if the right s'shots aren't displayed by sometime tomorrow, you might want to contact Apple and ask about them.

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 22, 2013 10:12 PM (in response to iBooker)

    Is this your first update?

     

    It takes as long as it takes...based on where you are in the queue, the depth of the queue, etc. Maybe you got caught in an outage or a server update.

     

    Either the old needs to be flushed and replaced as I noted and it's just a matter of being patient, or there is an error with the process. So, (a) be patient and then (b) reach out to Apple, as I said.

     

    Do you need contact info?

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 22, 2013 10:32 PM (in response to iBooker)

    I remember that info now, sorry, but I thought it was old news since they added versioning.

     

    Did it let you actually upload new screenshots or just try to replace them in iTunes Producer?

     

    Best to contact them directly I guess.

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 25, 2013 9:47 AM (in response to iBooker)

    >The screenshots - they will allow me to update them in iTunes Connect.

     

     

    That's what I thought - thanks for the confirmation

     

    >I wish this was noted in iTunes Producer

     

     

    Feel free to use iTP's 'Help/Feedback...' menu in that case.

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 25, 2013 5:31 PM (in response to iBooker)

    Note to myself - when creating and publishing a new book, have to make sure that I don't do drastic changes to a new version, so the description, categories, and screenshots (things that's hard to change afterwards) stay the same for all editions

     

    That sounds like a great note for all of us , thanks.

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