Previous 1 2 3 Next 41 Replies Latest reply: Feb 7, 2014 12:10 PM by MichelPM Go to original post
  • RobbieDH Level 1 Level 1 (0 points)

    I went through the directions on the page first and it didn't work. Then I went to the tool link after that.


    The leopard disc loads and is on my desk top. The problem is, when I click to install, another screen comes up with a big X that says restart. Then asks for password. I do this, it restarts, and put in my password, finder comes up... then that's it. 


    Now, the problem with holding C is... when this computer restarts, the first page is a whit page. It says Open firmware type "mac-boot" the boot, "shut-down" to shutdown. If I hold C before this, nothing will happen. If after I type in mac-boot, it goes to a black screen and starts showing all the info loading all the way down the screen. White letters and numbers booting up. If I hold C now, I get this... cccccccccccccccccccccccccccccccccccccccccccccccc. I stop, then it will finish, and go to a blue screen with a small file folder with the finder logo, then to the log in page. I log in, finder loads... like normal. I four "ways" to supposedly install online as well, and none of them work either.


    for some reason, the installer doesn't give me the nest step after my first description I gave you. Is this firmware stopping the process?


    This seems like it shouldn't be this hard. It's ridiculous that this has to be so complicated. Do you know how to get rid of this firmware so my computer can start normal? The USB drive seems to be working, I mean, it loaded Leopard and it's on my desk top. I don't know... I'm getting frustrated and feel like I should just throw it away. It's not worth the headache....

  • RobbieDH Level 1 Level 1 (0 points)

    sorry, I have a few typos in my last message... getting frustrated that I have been working on this for 24 hours, and still, nothing works... *first page is a white page. *when finder loads, it loads just like I always restart, and that's it... *I found four ways to install this online...

  • RobbieDH Level 1 Level 1 (0 points)

    As far as firewire... I know nothing about it.


    so then, not only is the RAM I bought not enough, the optical drive was wrong too?

  • MichelPM Level 6 Level 6 (10,105 points)

    If the disc is booting from the external optical drive, then that's a good thing.

  • MichelPM Level 6 Level 6 (10,105 points)

    Is the Leopard disc a retail disc with a Black X with a multi colored star background or a gray colored disc?

  • MichelPM Level 6 Level 6 (10,105 points)

    I do not know why your eMac is going into open firmware mode. This should not be happening.

    If the leopard disc is a retail install disc, you should be able to start it from the holding down the C key after the start up chime, the Finder on disc will start with an X. on the screen that says to restart your Mac. You click to restart on the disc, then the disc should boot again the OS X installer where you should just be able to begin the install and follow along the link I sent you.

  • MichelPM Level 6 Level 6 (10,105 points)

    If the disc/s you have are grey colored discs, then these will not work.

    Grey colored discs are Mac computer specific and are designed to work with those specific Mac models.

    They do not work across all Mac years and models.

    In case you do not have the actual retail discs, this is what you actually need.




    OR This



    Avoid buying open box OS software as the discs maybe damaged.

  • RobbieDH Level 1 Level 1 (0 points)

    The disc is white. I got it from apple. They said it is the one I need. It's white with black type. It says Mac OS Leopard Install DVD. Replacement DVD Not For Resale. I don't think the disc is the problem because it's loading. I believe it's the firmware, because I can't hold the c down on the restart because of it. I think I just need to get that to stop so it will restart how it is supposed to. I do everything you describe above, and it will not work. There is no chime at start up. I described it above. When it boots, if I hold the c right away, it will say, please release  to continue. I let off the c, that's when the firm ware page comes up and I have to type "mac-boot". If I hold the c after this, it goes to a blue screen with a file folder that flash back and forth from the finder logo to a question mark ?. If I let off, it takes a little bit of it flashing back and forth, then it will go to the black screen and start booting. If I hold c then, it types ccccccccc's in with all the boot info. Eventually it will finish booting and go to my log in screen, I type my password, finder loads, the optical drive will load, the install screen comes up again, but the installer will not, and that's it, it won't go any further. If I click on install OS X again, we repeat that whole process. I have done this over and over and over. 

  • MichelPM Level 6 Level 6 (10,105 points)


    i know what these discs are. You called Apple and ask for a replacement install disc and they sent you thosd discs.

    I have a set of those type of discs for my iMac as I bought my iMac used and it came with no install discs, either.

    There is nothing you can do about the firmware.

    Firmware is the basic software routines that are burned into a system ROM chip, that is on your eMac's logic board, that is responsible for basic startup routines necessary to help boot your eMac.

    When your eMac chimes (this is, also, part of the system firmware) there are a series of commands and routines that are going on to get your Mac started and booted to your eMac's operating system.

    This is Firmware in a nutshell. It is needed and there is nothing that is wrong with this.

  • MichelPM Level 6 Level 6 (10,105 points)

    This eMac is old, when you opened up the RAM access area and installed the new RAM, did you notice a small half-height AA battery behind or above or below the two RAM slots?

    This half-height AA battery is called a PRAM battery. PRAM stand for ParameterRAM.

    This battery is responsible for keeping all of the user settings and preferences for different things you setup up on your Mac when your operating system is running (things like setting the date and time, desktop screen savers or pictures, how your system is generally setup, etc.).

    If this is the original battery or it only has been replaced once, the PRAM battery only lasts, at best, 5-7 years.

    I am thinking that you are having these difficulties because this battery is probably dead or almost dead.

    When this battery dies,  all sorts of weird system anomalies can happen.

    I would like to elimate all hardware issues.

    I need you to replace this battery.

    Radio Shack has these batteries, but they charge way too much for them (over $20 dollars).

    OWC has these batteries for $4.00, but you will have to wait a few days to get this

    Here is a link to OWC and the PRAM battery that your eMac uses.


  • El Deanio Level 3 Level 3 (745 points)

    RobbieDH wrote:


    Hey Allan,


    ... First off, I googled how to install it. went to a site, I don't recall now, downloaded something to help install it. Tried to install and realized it's a DVD and I don't have a DVD drive. So I deleted to program I installed. ...


    Pity.  I suspect that this could be the nub of your 'restart' problem.  One needs to be careful when deleting software because deleting the app itself may leave behind ancilliary software in odd places that will need to be de-installed too.


    It's a shame that you didn't record what that software was so that someone can assist.  Software like 'CleanMyMac', and others like it, delete your apps for you and also seek out and destroy their ancilliary files too. They still produce versions for older Macs. You just need to ask for the older Tiger/Leopard version when ordering.  Might be worth a try, if you can still boot-up normally to use your eMac.


    Rack your brains or 'google' again to see if you can remember / find that software again.


    I'm aware that possibly you used the apps own "Uninstaller" to de-install that programme. However I think this unlikely as you have experienced these problems only after de-installation.


    Is there something wrong with your eMac's built-in DVD drive?


    Here's something else that no one appears to have suggested already.  It's booting into 'Safe Mode'.


    Instead of holding down the 'C' key, hold down the Cmd + 'Shift' keys on performing a restart. Hold them when you hear the chime, then continue to hold them until you see the spinning gear wheel on your screen.  When you see the spinning gear wheel it will be safe to let go of the keys.  There will now be an extended period of time whilst you eMac clears out loads of junk, mostly cache files, and replaces them.  Corrupted cache files also can cause odd results.  Eventually you will get the Log In screen once more.  The words Safe Boot will be in red somewhere on your screen - I forget where exactly - it has changed position in later Mac OS releases.


    No need to log in now.  Just restart normally.  See how it goes.


    Play around for a while and make sure all is okay before worrying about installing any other version of Mac OS.

  • MichelPM Level 6 Level 6 (10,105 points)

    Still think all of the OP's issues are from a dying or dead PRAM battery.

    A dead PRAM battery can cause all sorts of flaky computer behavior.

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