6 Replies Latest reply: May 30, 2006 2:59 PM by Blou
aliseana Level 1 Level 1 (0 points)
my 14" ibook (new in november) has a spider web looking pattern that has developed on the screen.

on the lower left side of my LCD there is a clear black dot - from this dot, there are three lines that radiate outwards in a large Y shape to the edges of the monitor. they are pink and blue and the edges have sort of a melting appearance that worsens every time i start up the computer.

the computer was not dropped or poked or closed on a pen or anything, and the actual surface of the screen has not been damaged. it was transported in a laptop case, and may have been bumped, but the damage looks very pinpointed, so it seems odd that it would have been caused by just a bump or external pressure through the padded laptop bag.

i already called applecare and they are going to take a look at it (i'm going to take it in to the store first, so they can document the extent of the problem before i ship it), but i wondered if anyone knows what might have caused this (other than external damage).

also, i wanted to know if apple is the best option for replacing this. i know that usually the cost of a LCD is close to the cost of a whole new computer.

and if i were to choose someone else to fix it, does that void my applecare plan?

i guess just any advice would be nice.
thanks!


iBook G4   Mac OS X (10.4.5)  
  • nfs2 Level 2 Level 2 (225 points)
    If apple wants you to pay for it, then definatly take it elsewhere. Apple charges a ton for everything

    Chances are your ibook got a little bump that killed a few pixels. Some people have claimed that huge cracks appeared in their screen out of nowhere... so who knows
  • ~JB~ Level 5 Level 5 (4,045 points)
    Nfs2,

    "If apple wants you to pay for it, then definatly take it elsewhere. Apple charges a ton for everything"

    Yes, they do have expensive like RAM modules, but their prices for repairs are pretty much the same as others. I can't think of any place that replaces an LCD screen for less then $450 and $350 for just the LCD screen (unless bought from places like eBay).

    <hr></hr>
    aliseana,

    You may want to look at Knowledge Base Document #22194 on About LCD display pixel anomalies. Besides going to Apple or a reseller like CompUSA, you can send your iBook to PowerBookResQ and MacService.

    Jon

    Macbook 2.0 White (100Gb HD 2Gb RAM) Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..
  • aliseana Level 1 Level 1 (0 points)
    would such an anomoly cause a black spot (about the size of a pinhead) that would then splinter out like i described?

    and would that be my 'fault'?
  • aliseana Level 1 Level 1 (0 points)
    and thanks for those links, by the way.
  • ~JB~ Level 5 Level 5 (4,045 points)
    I cannot officially say yes or no because I am not an AASP. Basically, it is up to your the Apple Tech at your local Apple Store/Reseller. If they think that some pressure caused this, and that Apple was not tied to it; then technically they can say sorry. It depends. You may have inadvertently applied pressure on the iBooks monitor (many things could cause this), which would "squish" the liquid crystals. I am sorry I can't be more informing; I doubt that anyone here can. The reason being, Apples decisions vary depending on the situation. Just bring paper and pen so you can write down everything they say. Be sure to be polite and to ask any question that you can think of. It is always good to know exactly what the technician thinks is wrong with your computer, why this happened/how can you avoid this in the future, and what they will do to try and fix/troubleshoot your problem.

    Good Luck,
    Jon

    Macbook 2.0 White (100Gb HD 2Gb RAM) Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..
  • Blou Level 1 Level 1 (0 points)
    I'm a few days late - I had an ibook g4 and I got a "crack" on LCD that only got worse with time. I had never dropped the machine although I had travelled with it in its case. I think this problem has been extremely common to those ibooks and frankly Apple should have taken responsibility and recalled them. I own a previous generation ibook and never had a problem with it even though I flew halfway across the world a few times with it. I am using a powerbook g4 now.