10 Replies Latest reply: Jul 30, 2013 12:52 PM by alloceki
Samantha Werk Level 1 (5 points)

Mail v6.3 (1503) constantly takes my email accounts offline (Verizon, iCloud, Gmail). I have been working with Apple but the tech seems to have given up. Not responding to emails or phone calls since his last fix did not work.


I'm running Mountain Lion 10.8.3


Any help much appreciated

  • Linc Davis Level 10 (192,836 points)

    What fixes have you tried?

  • Samantha Werk Level 1 (5 points)

    I've reinstalled the system software including Mail.

    Trashed various system files re AppleCare.

    Created a new user account at root level.

    All had no affect

    Thanks for your interest

  • Linc Davis Level 10 (192,836 points)

    When the accounts are taken offline, what is showing in the Connection Doctor window?

  • Samantha Werk Level 1 (5 points)

    Hi Linv,


    Many thanks for the continued interest.


    Connection  Doctor is showin a red status dot for all accounts except outgoing, verizon.net.


    That is red for Gmail, iCloud and smpt.mail.me.com

  • Linc Davis Level 10 (192,836 points)

    Usually that means that the settings or the account credentials are wrong. It could also be a network problem. Have you gone through the steps suggested in this support article?


    Mail: Troubleshooting sending & receiving email messages

  • Samantha Werk Level 1 (5 points)

    Hi Linc,


    Sorry I mispelled you name last time. Fat fingers.


    Coincidentally I was having local network issues when you asked me to check Connection Doctor so I gave you bogus information.


    I have cleared up those issues and now Connection Doctor is all green except for smpt.mail.me.com. Mail is connected to the internet. I read through the document you referenced but found nothing relevant to my issues. I will contact AppleCare again regarding the above but the tech I was getting escalated help from seems to be ignoring me now so may be time to start another cas unless you can clear this up for me. This is new behavior from AppleCare. In my experience they have always (for many years) been great.


    Any further help would be much appreciated.

  • Linc Davis Level 10 (192,836 points)

    You have one server with a red status indicator. Please follow the instructions in the support article under the heading Mail Connection Doctor shows one or more red dots in the account Status column and report your results.

  • alloceki Level 1 (10 points)

    Hi Linc,


    I'm in a similar situation. I did go through the Mail set up verification process (http://support.apple.com/kb/TS3276) and the settings seem fine. I still have a red dot in the Connection Doctor for Gmail (my earthlink accounts are loading fine).


    I also tried to open and close Mac Mail (6.5). I was not able to find the article "

    Mail Connection Doctor shows one or more red dots in the account Status column" but tried this http://support.apple.com/kb/PH11796


    The Internet connection is clearly fine, settings appear fine. I'm really stuck! Any suggestion would be very welcome.


  • Eric Root Level 9 (50,544 points)

    Look at the very bottom of the article in the first link you posted.

  • alloceki Level 1 (10 points)

    It looks like I figured out the issue/solution in my situation:


    It turns out that because I am using 2-step verification I need application specific passwords. For some reason I had re-entered the "regular" password both for the account and SMPT.


    Look in Google support or help for a page with title "Authorized Access to your Google Account". It will let you generate such password.


    Why is this all becoming so complicated? Can't Gmail generate smarter, customized error messages?