5 Replies Latest reply: Mar 28, 2013 4:36 AM by a1aflytyer
a1aflytyer Level 1 Level 1 (0 points)

Why when using Mountain Lion osx 10.8.3 does the Chess app show a crash report when shutting the app down?


iMac, OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (159,055 points)

    Please post the crash report.

  • a1aflytyer Level 1 Level 1 (0 points)

    Linc, Thank you for the reply!

    First, frankly, I'm a bit challanged regarding such things, I don't know how to post it here!  Would you kindly advise?  Second, I've looked through it many times.....it is quite lenghtly!

    Thank you again!

  • Paul_31 Level 6 Level 6 (13,180 points)

    Open the crash report, click within it and do Command+a to select all. Command+c to copy it whilst everything is selected. In your reply to this thread do Command+v to paste the content.

    Hopefully Linc will see this and be able to figure it out - Crash reports aren't my forte

  • Linc Davis Level 10 Level 10 (159,055 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • a1aflytyer Level 1 Level 1 (0 points)

    I found the most recent Chess crash report, However, as suggestes in you e-mail, I could not find a way to "edit out" the "Anonymous UUID".   Plus nothing happened when I tried to (Command-C), or (Command-V)?

    Nothing I tried, as suggested in either of your posts seemed to get me anywhere, I am totally lost regarding what to do with this problem.

    Before, purchasing the Mountain Lion upgrade , using Lion, the Chess app. worked fine never had a problem!

    I downloaded the Mountain Lion app from Apple, is it possible something went awry in the download that may be causing the problem?  Should that be the case, is it possible to delete the Chess app., and re-download it from Apple? 

    Thanks again!