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S.M.A.R.T alert Quits on NEW iMac!

As would be expected, a Tech Tool Pro 6 SMART Test shows this new computer drive to have a good PASS result as shown here:-


User uploaded file

But, every time I boot up the iMac, this screen appears as shown here:-


User uploaded file

Obviously I can't screen shot the whole log so I hope just the top and bottom parts will give a clue as to why it happens. If more info. would help, please let me know. Thanks.

Posted on Mar 24, 2013 3:52 AM

Reply
18 replies

Mar 24, 2013 4:59 AM in response to makey

Just a guess but it is starting with the system, as it is placed in the Login Items area, and the system just isn't ready at the time it is loading into memory and running. Not sure how to delay the startup of it. If this was on Windows 7 there is an option in the services to had a Delayed Start to any and all services so the system can fully load before something like this starts up.


Not sure there is such an option on Mac OS X.



I suggest you stop it from loading with your Login by removing it from that login Items area and run it manually.


But then my question is why are you running it at all. You have a new Mac and there shouldn't be any problems with the drive on a new system.


If you use Time Machine regularly, or have it on always, who cares if the drive fails. You always have the TM backup to restore the system when the drive does fail sometime in the future.

Mar 24, 2013 9:00 AM in response to makey

I suggest you back up all data and then uninstall both "Tech Tool" and "Speed Tools" according to the developers' instructions. Both are completely wothless.



How to maintain a Mac


1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; make them independent of each other. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.


2. Keep your software up to date. In the Software Update preference pane, you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis. This is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible.


3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.


The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.


As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.


Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.


The free anti-malware application ClamXav is not crap, and although it’s not routinely needed, it may be useful in some environments, such as a mixed Mac-Windows enterprise network.


4. Beware of trojans. A trojan is malicious software (“malware”) that the user is duped into installing voluntarily. Such attacks were rare on the Mac platform until sometime in 2011, but are now increasingly common, and increasingly dangerous.


There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.


Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must be acquired directly from the developer. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from a web page without your having requested it should go straight into the Trash. A website that claims you have a “virus,” or that anything else is wrong with your computer, is rogue.


In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.


Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most users don't.


5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem. While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage consumption and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.


If storage space is running low, use a tool such as the free application OmniDiskSweeperto explore your volume and find out what's taking up the most space. Move rarely-used large files to secondary storage.


6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.


The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

Mar 24, 2013 2:24 PM in response to makey

The S.M.A.R.T. test in TTP is better than most, but still not perfect. I don't know how good the one in Speed Tools is, but most are almost worthless in predicting disk failure these days, and the fact that it crashes would not indicate that it's caused by your hard drive.


The only two utilities that have ever successsfully warned me of hard drive failure before it happened were SMART Utilities and SoftRAID. TTP warned me during a surface scan, but the S.M.A.R.T. test looked just like yours.


I've run into several users who had problems with Speed Tools, but the developer is the best source of information on your particular issue.

Mar 26, 2013 12:27 AM in response to Linc Davis

Linc Davis wrote:


SMART is built into the drive firmware.

Not certain I understand your point.


Yes, it's built in, but the drive won't report anything by itself. You have to have a utility to read the results and the better ones do analysis over time as well as initiate more thorough testing. Many of the cheap ones just read and report on the results of the self-test.


There is a lot of info and references at http://en.wikipedia.org/wiki/S.M.A.R.T. and a limited tool comparison at http://en.wikipedia.org/wiki/Comparison_of_S.M.A.R.T._tools.


I used to use smartmontools, but to do it right you have to do regular, periodic checks and notice trends which I soon found I didn't really have time for.

Apr 26, 2015 6:29 AM in response to Linc Davis

Hello again,


I know it's been a long time since I posted on this subject but now, as the first two screenshots suggest, i.e. 'This sensor is no longer connected' make me wonder if a fault has actually developed within the Firmware of the disk and/or surrounding area.



User uploaded file

User uploaded file


I don't know if these last three items are relevant but if they are also no longer connected I just don't know what's going on.


User uploaded file

User uploaded file


User uploaded file

I accept your earlier comments about TTP etc. being worthless but as this is a new scenario I would appreciate if you would help me to understand it all.


Many thanks, Makey

Apr 26, 2015 2:24 PM in response to SeaPapp

Mike Sombrio wrote:


This isn't the first thread about bogus TTP 8 sensor reports.

You make a great point. Although I haven't seen those reports here, there were many during testing and since they didn't have an opportunity to test every Mac still running today, it's certainly possible that yours is one they still need data on. Contact Micromat by e-mail or call Monday - Friday 9 AM to 5 PM US Pacific Time.


Technical Support:


When contacting Technical Support please have the following ready:

• Product serial number.

• Which product and version are you calling about?

• What operating system you are running?

• Were there any error messages related to your issue?


Technical Support Email: help@micromat.com

Technical Support Phone: 707-566-3860

Apr 27, 2015 4:40 AM in response to MadMacs0

Hi MadMacs0,


Thanks for your reply. These results are not from TTP (7 in my case, I've not upgraded to 8) they are from my Temperature Monitor app. and this is what concerns me. If these sensors are 'No Longer Connected' and/or the fans are no longer running what should I do? The iMac is still under the three year AppleCare Protection Plan so should I contact them?


Regards,


Makey.

Apr 27, 2015 4:43 AM in response to SeaPapp

Hi Mike Sombrio,


Thanks for your reply.


As I've said in my post to MadMacs0, These results are not from TTP (7 in my case, I've not upgraded to 8) they are from my Temperature Monitor app. and this is what concerns me. If these sensors are 'No Longer Connected' and/or the fans are no longer running what should I do? The iMac is still under the three year AppleCare Protection Plan so should I contact them?


Regards,


Makey.

S.M.A.R.T alert Quits on NEW iMac!

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