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Garageband can't be opened

655 Views 15 Replies Latest reply: Mar 24, 2013 2:40 PM by léonie RSS
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sk00 Calculating status...
Currently Being Moderated
Mar 24, 2013 3:01 AM

Hi

Whan I start Garageband, it doesn't work and I have to force to quit it. I have unistalled then installed it again and I have the same problem. I also have delet the preferences folder but nothing... I think I have all these problem since I have updated my Macbook pro to Mountain Lion (sorry for my English but I'm french)

Thank you for your awnsers.

GarageBand (Mac) '11, OS X Mountain Lion (10.8.3)
  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 3:22 AM (in response to sk00)

    Have you installed and updated anything else at the same time after upgrading to Mt. Lion?

     

    Are you using any audio interfaces? You may need to check, if any drivers you installed are compatible with Mt. Lion. Check with the manufacturers, if there are updates.

     

    What exactly does GarageBand do, when you are trying to launch it? It is just sitting in the Dock and bouncing, without opening the Applications window, or does it open its window, but is unresponsive?

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 9:22 AM (in response to sk00)

    I'd try to find out if GarageBand will work on your Mac at all by logging into a different user account (create one from the "System Preferences" > "User & Groups" panel, if you do not have one). If you launch GarageBand from a new User account, where you never used GarageBand, will it launch?

     

    If you cannot even launch GarageBand from a different user account, reinstall MacOS X as described by Kappy in this post:

     

    Re: Performance Issues

     

    But if GarageBand works well from a different user account, try to remember which settings you changed in your current account.

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 10:03 AM (in response to sk00)

    Doesn't work, but it is a good idea!

    You cannot launch GarageBand from a different account? Then your system is probably corrupted.

    Since you already reinstalled GarageBand, it must be something in your MacOS.

     

    Yes, I have installed drivers for an audio interface (digidesign 002)

    Do your digidesign drivers come with uninstallers? Then I'd run the uninstaller, else go directly for a system reinstall.

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 11:03 AM (in response to sk00)

    but now I can't instal it again because the Mac App Store tells me it is installed (on both sessions)...

    If you bought GarageBand from the AppStore, delete GarageBand from the Applications folder (select it and type ⌘⌫). you will need to enter your Administrator password. This will move GarageBand to the Trash. Don't empty the Trash, so you can put GarageBand back, if necessary. Then download it again from the AppStore. This will reinstall it.

     

    Earlier you said:

    I have unistalled then installed it again and I have the same problem.

    Did the reinstall earlier not work, or did I misunderstand you?

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 11:17 AM (in response to sk00)

    There is unfortunately no unistaller for th drivers.

    I don't have your  audio interface (digidesign 002), so I have no idea, where it may be installed; you could download the "etrecheck" Apple Script. It will scan your mac and list all installed extensions that are not original mac extensions. That might give us an idea what needs to be uninstalled.

     

    Download EtreCheck for Mac Free

     

    And here is ahelp file from digidesign:

    http://akarchive.digidesign.com/support/docs/Mbox_2_CoreAudio_Guide.pdf

     

    If I understand that correctly,  the installer has an uninstall mode. Try running the installer again, as described in this help document.

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 1:19 PM (in response to sk00)

    Did etrecheck report anything in the section "Kernel extensions"?

  • léonie Level 8 Level 8 (46,350 points)
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    Mar 24, 2013 2:28 PM (in response to sk00)

    I have searched, and I could not find any upgrade for Mt. LIon on a reliable site. I doubt that the driver you have is compatible with Mt. LIon, And I  could not find an uninstaller either. If you do not have the installer CD mentioned in the help, it will be complicated to uninstall.

     

    I downloaded the installer and looked what it will install. It really does not contain any option to uninstall like earlier versions.

    The files will be installed all over the place in your System Library. I am sure the Kernel extensions

     

             com.digidesign.iokit.DigiDal          Version: 9.0f4

             com.paceap.kext.pacesupport.snowleopard          Version: 5.7.2

    are installed by this driver (probably in /System/Library/Extensions/) but for sure you will also find files in

     

    /System/Library/LaunchAgents/

    and

    /System/Library/LaunchDaemons/

    and

    /System/Library/StartupItems/

     

    I cannot advise you which files exactly need to be uninstalled, because I do not have this driver on my system and by simply guessing we might delete too much.

     

    Etrecheck tells me that:

       [failed] com.apple.midiserver.plist

       [failed] com.apple.mrt.uiagent.plist

     

    I would not worry about mrt.uiagent.plist. This is a new Mt. Lion addition to check for maware. But the midiserver should launch without problems.

     

    So I think you really need to get rid of the digidesign stuff and to reinstall the system. Contact the manufacturer for help.

    http://www.thexlab.com/faqs/uninstallingapps.html

     

    Regards

    Léonie

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