7 Replies Latest reply: Mar 26, 2013 4:51 PM by Linc Davis
cnokia42 Level 1 Level 1 (0 points)

Latest version of java is causing the entire Intel-based MacBook Pro to crash.

 

Java app can run from 5- 15 minutes during which time the laptop will crash.

 

What can be done to fix it?


MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • cnokia42 Level 1 Level 1 (0 points)

    Below is the error output after laptop is rebooted:

     

    Sun Mar 24 16:43:23 2013

    panic(cpu 0 caller 0xffffff7fa39367f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102e00000 0xffffff8116f5d000 0x0e7150a2, D0, P1/4

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81147a3500 : 0xffffff802321d626

    0xffffff81147a3570 : 0xffffff7fa39367f2

    0xffffff81147a3630 : 0xffffff7fa3a333b9

    0xffffff81147a3690 : 0xffffff7fa3a3342e

    0xffffff81147a3700 : 0xffffff7fa541c714

    0xffffff81147a3890 : 0xffffff7fa3a59fe8

    0xffffff81147a38d0 : 0xffffff7fa393e567

    0xffffff81147a3980 : 0xffffff7fa393c05a

    0xffffff81147a3b80 : 0xffffff7fa393d0c5

    0xffffff81147a3c60 : 0xffffff7fa38dcf3b

    0xffffff81147a3df0 : 0xffffff7fa38dbd30

    0xffffff81147a3e10 : 0xffffff7fa5138286

    0xffffff81147a3ef0 : 0xffffff7fa5138176

    0xffffff81147a3f40 : 0xffffff7fa51371e7

    0xffffff81147a3f60 : 0xffffff802323dcfe

    0xffffff81147a3fb0 : 0xffffff80232b2977

      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa38d90 00->0xffffff7fa3be6fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3844000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7fa38c5000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7fa3882000
         com.apple.nvidia.gk100hal(8.1)[5122FE48-4118-30A5-8E71-7219C580E7B9]@0xffffff7fa 5275000->0xffffff7fa5579fff
            dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa38 d9000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3844000
         com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff7 fa5136000->0xffffff7fa5145fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3844000
            dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7fa4067000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7fa38c5000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7fa3882000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    12D78

     

    Kernel version:

    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

    Kernel slide: 0x0000000023000000

    Kernel text base: 0xffffff8023200000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 1284668683103

    last loaded kext at 6487497423: com.xxxxx7.3.3 (addr 0xffffff7fa55d4000, size 24576)
    last unloaded kext at 127134900639: com.apple.iokit.IOEthernetAVBController1.0.2b1 (addr 0xffffff7fa40c5000, size 28672)

    loaded kexts:

    com.kerio.kext.kvnet7.3.3
    org.virtualbox.kext.VBoxNetAdp4.2.4
    org.virtualbox.kext.VBoxNetFlt4.2.4
    org.virtualbox.kext.VBoxUSB4.2.4
    com.sophos.kext.sav8.0.4
    org.virtualbox.kext.VBoxDrv4.2.4
    com.apple.driver.AppleHWSensor1.9.5d0
    com.apple.driver.AudioAUUC1.60
    com.apple.filesystems.autofs3.0
    com.apple.iokit.IOBluetoothSerialManager4.1.3f3
    com.apple.driver.AGPM100.12.87
    com.apple.driver.ApplePlatformEnabler2.0.6d1
    com.apple.driver.X86PlatformShim1.0.0
    com.apple.driver.AppleMikeyHIDDriver122
    com.apple.driver.AppleHDA2.3.7fc4
    com.apple.iokit.IOUserEthernet1.0.0d1

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3

    com.apple.driver.AppleMikeyDriver2.3.7fc4
    com.apple.Dont_Steal_Mac_OS_X7.0.0
    com.apple.driver.AppleMuxControl3.3.0
    com.apple.driver.AppleUpstreamUserClient3.5.10
    com.apple.driver.AppleMCCSControl1.1.11
    com.apple.driver.AppleIntelHD4000Graphics8.1.0
    com.apple.driver.ApplePolicyControl3.3.0
    com.apple.driver.AppleLPC1.6.0
    com.apple.driver.AppleSMCPDRC1.0.0
    com.apple.GeForce8.1.0
    com.apple.driver.AppleIntelFramebufferCapri8.1.0
    com.apple.driver.AppleSMCLMU2.0.3d0
    com.apple.driver.AppleUSBTCButtons237.1
    com.apple.driver.AppleUSBTCKeyboard237.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache34
    com.apple.driver.XsanFilter404
    com.apple.driver.AppleUSBHub5.5.5
    com.apple.iokit.IOAHCIBlockStorage2.3.1
    com.apple.driver.AppleSDXC1.4.0
    com.apple.driver.AirPort.Brcm4331614.20.16
    com.apple.driver.AppleUSBEHCI5.5.0
    com.apple.driver.AppleAHCIPort2.5.1
    com.apple.driver.AppleUSBXHCI5.5.5
    com.apple.driver.AppleEFINVRAM1.7
    com.apple.driver.AppleSmartBatteryManager161.0.0
    com.apple.driver.AppleRTC1.5
    com.apple.driver.AppleACPIButtons1.7
    com.apple.driver.AppleHPET1.8
    com.apple.driver.AppleSMBIOS1.9
    com.apple.driver.AppleACPIEC1.7
    com.apple.driver.AppleAPIC1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient196.0.0
    com.apple.nke.applicationfirewall4.0.39
    com.apple.security.quarantine2
    com.apple.driver.AppleIntelCPUPowerManagement196.0.0
    com.apple.kext.triggers1.0
    com.apple.iokit.IOSerialFamily10.0.6
    com.apple.iokit.IOSCSIArchitectureModelFamily3.5.5
    com.apple.nvidia.gk100hal8.1.0
    com.apple.driver.DspFuncLib2.3.7fc4
    com.apple.iokit.IOAudioFamily1.8.9fc11
    com.apple.kext.OSvKernDSPLib1.6
    com.apple.iokit.IOSurface86.0.4
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport4.1.3f3
    com.apple.iokit.IOBluetoothFamily4.1.3f3
    com.apple.driver.AppleBacklightExpert1.0.4
    com.apple.driver.AppleSMBusController1.0.11d0
    com.apple.iokit.IOAcceleratorFamily30.14
    com.apple.driver.AppleGraphicsControl3.3.0
    com.apple.driver.AppleHDAController2.3.7fc4
    com.apple.iokit.IOHDAFamily2.3.7fc4
    com.apple.NVDAResman8.1.0
    com.apple.iokit.IONDRVSupport2.3.7
    com.apple.driver.X86PlatformPlugin1.0.0
    com.apple.driver.IOPlatformPluginFamily5.3.0d51
    com.apple.driver.AppleSMBusPCI1.0.11d0
    com.apple.driver.AppleSMC3.1.4d2
    com.apple.iokit.IOGraphicsFamily2.3.7
    com.apple.driver.AppleUSBMultitouch237.3
    com.apple.iokit.IOUSBHIDDriver5.2.5
    com.apple.driver.AppleThunderboltDPInAdapter1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter1.2.6
    com.apple.driver.AppleUSBMergeNub5.5.5
    com.apple.driver.AppleUSBComposite5.2.5
    com.apple.driver.AppleThunderboltNHI1.6.3
    com.apple.iokit.IOThunderboltFamily2.2.6
    com.apple.iokit.IOUSBUserClient5.5.5
    com.apple.iokit.IO80211Family522.4
    com.apple.iokit.IONetworkingFamily3.0
    com.apple.iokit.IOAHCIFamily2.3.1
    com.apple.iokit.IOUSBFamily5.5.5
    com.apple.driver.AppleEFIRuntime1.7
    com.apple.iokit.IOHIDFamily1.8.1
    com.apple.iokit.IOSMBusFamily1.1
    com.apple.security.sandbox220.2
    com.apple.kext.AppleMatch1.0.0d1
    com.apple.security.TMSafetyNet7
    com.apple.driver.DiskImages345
    com.apple.iokit.IOStorageFamily1.8
    com.apple.driver.AppleKeyStore28.21
    com.apple.driver.AppleACPIPlatform1.7
    com.apple.iokit.IOPCIFamily2.7.3
    com.apple.iokit.IOACPIFamily1.4
    com.apple.kec.corecrypto1.0
  • Eric Root Level 7 Level 7 (29,245 points)

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


    Try a restart.

     

    Run Disk Utility/Repair Permissions. Run until it reports no errors. If there is a recurring error, see the article on what permission errors can be ignored.

     

    Disk Utility                                                       

     

    Disk Utility Repair Permissions You Can Safely Ignore

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

     

    Upgrade Nightmares  

  • Linc Davis Level 10 Level 10 (150,880 points)

    Any or all of the following third-party system modifications may be contributing to your problem:

       

    Sophos

    VirtualBox

    Kerio Control

       

    If the panic is recurrent, I suggest you uninstall them, one at a time, according to the developers' instructions, to see whether you can identify which one is at fault. Start with Sophos, as it's the only that's completely useless. A conflict between modifications may be involved. Reboot and test after each uninstallation.

     

    Back up all data before making any changes.

  • Eric Root Level 7 Level 7 (29,245 points)
  • cnokia42 Level 1 Level 1 (0 points)

    Thanks for your reply.

     

    I have uninstalled sophos and drop box, I also logged in as a new user. I still have the same problem.

     

    The latest version of java is installed when going via the browser.


    However, via the terminal I get the following:

     

    java -version

     

    java version "1.6.0_37"

    Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909)

    Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode)

     

    What else can I try?

  • cnokia42 Level 1 Level 1 (0 points)

    Note: my laptop is a MBP with retina screen.

  • Linc Davis Level 10 Level 10 (150,880 points)

    Java has nothing to do with your problem. Neither does Dropbox.

     

    If you've uninstalled all three items mentioned in my last message, and they no longer show up in the panic reports, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days.

    Print the first page of the panic report and bring it with you.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    *An SSD doesn't need to be zeroed.