2 Replies Latest reply: Mar 24, 2013 10:18 AM by Kappy
jarndt16 Level 1 Level 1

need help resetting Ipod touch. have tried resetting with holding down both buttons and also tried restoring by hooking up to computer still says disabled???

iPod touch
  • lllaass Level 10 Level 10

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

    iOS: Wrong passcode results in red disabled screen                          

    If recovery mode does not work try DFU mode.                         

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         


    For how to restore:

    iTunes: Restoring iOS software

    To restore from backup see:

    iOS: How to back up

    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

    You can redownload iTunes purchases by:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Kappy Level 10 Level 10

    Try this. If it doesn't work you may need to take it in to Apple.


    Placing your device into recovery (DFU) mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.


                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.


      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.