4 Replies Latest reply: Mar 29, 2013 6:09 AM by lhodgs
lhodgs Level 1 (0 points)

My iTunes freezes when I try to sync with my iPod.  I can't get songs/media onto my iPod as a result.  Does anyone know why or what can be done?

iPod classic, Windows 7
  • Kenichi Watanabe Level 7 (30,460 points)

    As a test to see if it makes a difference, select the iPod and go to its Summary screen.  Check the box for Enable disk use (if it's not already) and Apply the change.


    Try syncing again to see if there is improvement.

  • lhodgs Level 1 (0 points)

    Thanks, have done as you suggested and it seemed to work ok but then while syncing I got the unknown error message 1303 and then it froze. Any other suggestions? I have restored the ipod and resorted to a manual sync, which seems to work, but is obviously slow going.

  • Kenichi Watanabe Level 7 (30,460 points)

    I Google "error 1303 ipod" and it appears this error is a Windows error that happens when there is a problem accessing the program's stored data, I guess in this case iTunes accessing the iPod's data storage.  This website has good info, with some suggestions




    Since iTunes is able to start syncing, and it work properly some of the time, it seems like there are occasional problems with the USB connection, which makes the iPod's storage unaccessible momentarily, and you get that error message.  So for short periods, such as when doing a manual load (one or a few items at a time), it's OK.  When the transfer time is longer, such as when automatically syncing a lot of new stuff, the problem is more likely to occur.


    In addition to other advice you may find online about this error, as another test, I would try shutting down and disconnecting all USB devices (except keyboard and mouse if normally used), including any hub.  Start up the computer, and do this to reset the iPod




    Run iTunes and connect only the iPod to a direct USB port.  (If your iTunes media data is stored on an external drive, you'll need to connect that too.)


    See if there is any improvement when syncing.  If it works better, there may be some conflict (or interference) between USB devices.  You will need to use a process of elimination to see if one of your other USB devices (or a combination of devices) is somehow interfering with the iPod's USB connection during a sync.

  • lhodgs Level 1 (0 points)

    Thanks for your help, I'll give that a go.