FaceTime not enabled

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Level 1

0 points

FaceTime not enabled

I have a new iPhone 5. But FaceTime is not enabled. It does not appear under "settings". How do I link the number to FaceTime

iPhone 5, iOS 6.1.2

Posted on Mar 24, 2013 12:22 PM

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Answer 1

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timothy.a.clifton

Level 3

790 points

Mar 24, 2013 12:24 PM in response to Lin Trinh

under settings if you dont see an option for FaceTime you might need to restore your device. You can follow these instructions to backup and restore your iPhone. http://support.apple.com/kb/HT4137

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Answer 2

jhappahc

Level 4

1,140 points

Mar 24, 2013 12:30 PM in response to Lin Trinh

what country was the phone purchased, some countries do not allow facetime, if purchased in the US then go to settings>general>restrictions, and make sure that face time is turned on.

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Answer 3

Lin Trinh Author

Level 1

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Mar 24, 2013 12:31 PM in response to timothy.a.clifton

Thanks.. I will try that. I have two new phones. His n hers. One has the option in settings the other does not.!

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Answer 4

Lin Trinh Author

Level 1

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Mar 24, 2013 12:36 PM in response to jhappahc

Hi jhappahc, FaceTime does not appear under Restrictions. I will try and restore. Thanks

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Answer 5

Lin Trinh Author

Level 1

0 points

Mar 25, 2013 7:55 PM in response to timothy.a.clifton

Hi Timothy, I did the Restore but this did not solve the problem. I will take t back to the store.

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Answer 6

Lin Trinh Author

Level 1

0 points

Mar 31, 2013 11:10 AM in response to jhappahc

Hi. You were partly correct about the country of origin. It turns out that the iPhone sold in Qatar will only work if you have a vodaphone Sim. Vodaphone have exclusive rights to iPhone in Qatar so the phones sold in Qatar only work with their Sim. My other iPhone is from Europe and this works withe the qtel Sim.

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