7 Replies Latest reply: Mar 26, 2013 2:46 PM by Larryb227
Larryb227 Level 1 Level 1 (0 points)

itunes can not sync my calendars with my iPhone 5. It says it encounters an error  but no error message shows up.

 

This started after I tried to try iCloud and had so much trouble I turned iCloud off.

 

Is there any where I can find where the error is and correct it? I've looked at Console but see where the error hppens.

 

Thanks

Here is a copy of the console report during the syncing. The error apparently happens during the merging of the calendars.

3/24/13 5:32:38.768 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 1

3/24/13 5:32:38.772 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 2

3/24/13 5:32:38.776 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 3

3/24/13 5:32:38.780 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 4

3/24/13 5:32:38.784 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 6

3/24/13 5:32:38.788 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 7

3/24/13 5:32:38.792 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 8

3/24/13 5:32:38.798 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 9

3/24/13 5:32:38.802 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 10

3/24/13 5:32:38.806 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 11

3/24/13 5:32:38.810 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 12

3/24/13 5:32:38.814 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 13

3/24/13 5:32:38.818 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 14

3/24/13 5:32:38.821 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 15

3/24/13 5:32:38.825 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 16

3/24/13 5:32:38.829 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 17

3/24/13 5:32:38.832 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 18

3/24/13 5:32:38.837 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 19

3/24/13 5:32:38.841 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 20

3/24/13 5:32:38.845 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 21

3/24/13 5:32:38.849 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 22

3/24/13 5:32:38.853 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 23

3/24/13 5:32:38.857 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 24

3/24/13 5:32:38.861 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 1

3/24/13 5:32:38.865 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 2

3/24/13 5:32:38.869 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 3

3/24/13 5:32:38.873 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 4

3/24/13 5:32:38.877 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 6

3/24/13 5:32:38.881 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 7

3/24/13 5:32:38.885 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 8

3/24/13 5:32:38.889 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 9

3/24/13 5:32:38.893 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 10

3/24/13 5:32:38.897 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 11

3/24/13 5:32:38.900 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 12

3/24/13 5:32:38.904 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 13

3/24/13 5:32:38.908 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 14

3/24/13 5:32:38.912 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 15

3/24/13 5:32:38.916 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 16

3/24/13 5:32:38.920 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 17

3/24/13 5:32:38.923 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 18

3/24/13 5:32:38.927 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 19

3/24/13 5:32:38.931 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 20

3/24/13 5:32:38.935 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 21

3/24/13 5:32:38.939 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 22

3/24/13 5:32:38.942 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 23

3/24/13 5:32:38.946 PM mDNSResponder: ERROR: handle_resolve_request bad interfaceIndex 24

3/24/13 5:32:38.972 PM [0x0-0x110110].com.apple.iTunes: 2013-03-24 17:32:38.971 The plugin 'Quartz Composer Visualizer' failed to load because it has the wrong CPU architecture for this version of iTunes. (3585)

3/24/13 5:32:39.586 PM [0x0-0x110110].com.apple.iTunes: Returning 0x0. Advertising wake service for libraryIdentifier "0000000000000007".

3/24/13 5:33:18.129 PM AppleMobileBackup: WARNING: Backing up 791df14156a547c7993141a3efa2800ac6e4ba9c

3/24/13 5:33:18.129 PM [0x0-0x110110].com.apple.iTunes: 2013-03-24 17:33:18.128 AppleMobileBackup[2101:503] WARNING: Backing up 791df14156a547c7993141a3efa2800ac6e4ba9c

3/24/13 5:33:26.872 PM com.apple.usbmuxd: MuxTCPInputSCE received RST for 0x17-791df14156a547c7993141a3efa2800ac6e4ba9c@0x26200000:49559->0x10023abb0-MDC rashReportTool/NULL:47617: sendMuxSegment connection was closed

3/24/13 5:33:28.838 PM AppleMobileSync: [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

3/24/13 5:33:28.838 PM AppleMobileSync: [0x100218180] |ISyncSession|Error| Relationships causing error:

3/24/13 5:33:28.839 PM [0x0-0x110110].com.apple.iTunes: 2013-03-24 17:33:28.838 AppleMobileSync[2104:503] [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

3/24/13 5:33:28.839 PM [0x0-0x110110].com.apple.iTunes: 2013-03-24 17:33:28.838 AppleMobileSync[2104:503] [0x100218180] |ISyncSession|Error| Relationships causing error:

3/24/13 5:33:28.869 PM AppleMobileSync: 2104:1922574688|SyncClient.m:-[ConcreteSyncClient _sendChangesToDevice:]| ERROR: Exception ISyncInvalidRecordException calling prepareToPullChangesForEntityNames: you referenced the following records (in a relationship) but did not actually push them: (

    "3/51023",

    "3/3393",

    "3/50862",

    "3/3396",

    "3/50865",

    "3/51011",

    "3/50891",

    "3/3373",

    "3/50927",

    "3/3379",

    "3/50897",

    "3/51084",

    "3/51040",

    "3/50912",

    "3/3353",

    "3/3420",

    "3/50882",

    "3/3423",

    "3/1321",

    "3/3359",

    "3/3382",

    "3/1324",

    "3/3426",

    "3/3385",

    "3/1995",

    "3/3388",

    "3/50870",

    "3/1998",

    "3/51134",

    "3/50576",

    "3/3362",

    "3/51137",

    "3/3365",

    "3/3409",

    "3/3432",

    "3/48452",

    "3/3368",

    "3/35182",

    "3/51122",

    "3/2002",

    "3/51092",

    "3/51069",

    "3/50864",

    "3/50867",

    "3/51098",

    "3/48443",

    "3/50926",

    "3/50896",

    "3/50929",

    "3/50581",

    "3/48449",

    "3/50899",

    "3/51086",

    "3/51019",

    "3/50881",

    "3/3421",

    "3/51004",

    "3/50884",

    "3/1322",

    "3/51104",

    "3/50887",

    "3/1325",

    "3/1996",

    "3/50902",

    "3/3389",

    "3/50872",

    "3/3360",

    "3/51136",

    "3/3366",

    "3/48451",

    "3/2000",

    "3/3392",

    "3/51068",

    "3/51091",

    "3/50863",

    "3/3398",

    "3/3410",

    "3/51097",

    "3/3372",

    "3/50892",

    "3/3419",

    "3/50895",

    "3/50951",

    "3/50880",

    "3/3355",

    "3/51047",

    "3/3381",

    "3/3358",

    "3/50886",

    "3/1323",

    "3/3384",

    "3/3428",

    "3/1997",

    "3/50574",

    "3/50871",

    "3/3431",

    "3/3390"

)


  • 1. Re: iTunes does not sync calendars due to error
    John Maisey Level 5 Level 5 (6,880 points)

    Hi Larry,

     

    iCloud and iTunes syncing are not particularly compatible (as you've found out).  If you have both running you almost certainly will get duplicates.  From your log it looks like you have come across a block to stop that duplication loop becoming infinite (i.e sync to iCloud > sync to another device > sync back via iTunes > sync to iCloud ... repeat ad infinitum making duplicates each loop).

     

    I suggest you:

     

    1 Select your calendar in iCal's calendar list and from the File menu select Export… > Export… and save the calendar.

    2 From the File menu select New Calendar > On My Mac and make a new calendar.

    3 In the Finder open the file you saved in point 1, selecting the destination as the calendar made in point 2.

    4 Once you are happy the data in the calendar is a good copy of what you were expecting delete the old calendar.

    5 Repeat steps 1-4 for each additional calendar you are wanting to sync.

    5 Sync via iTunes again (or by iCloud if you like - but definitely not by both).

     

    Best wishes

    John M

  • 2. Re: iTunes does not sync calendars due to error
    Larryb227 Level 1 Level 1 (0 points)

    Good Morning John,

     

    I had no problem following your instruction John and I thank you.

     

    It does not fix the syncing problem and I did the following

     

    Once I had the exported calendar saved to desk top I used my TM to back that up.

     

    I renamed the new calendar "main calendar" using the file menu in iCal.

     

    During syncing using iTunes the same message come up.

     

    I unchecked in iTunes everything except reminders and it still gave me the message.

     

    I then did a bold thing and deleted my calendar on my iPhone thinking that could be a merge problem and

    it still gives me this message.

     

    Here is the log;

    3/25/13 3:46:02.776 AM AppleMobileSync: 2626:1922574688|SyncClient.m:-[ConcreteSyncClient _sendChangesToDevice:]| ERROR: Exception ISyncInvalidRecordException calling prepareToPullChangesForEntityNames: you referenced the following records (in a relationship) but did not actually push them: (

        "3/51023",

        "3/3393",

        "3/50862",

        "3/3396",

        "3/50865",

        "3/51011",

        "3/50891",

        "3/3373",

        "3/50927",

        "3/3379",

        "3/50897",

        "3/51084",

        "3/51040",

        "3/50912",

        "3/3353",

        "3/3420",

        "3/50882",

        "3/3423",

        "3/1321",

        "3/3359",

        "3/3382",

        "3/1324",

        "3/3426",

        "3/3385",

        "3/1995",

        "3/3388",

        "3/50870",

        "3/1998",

        "3/51134",

        "3/50576",

        "3/3362",

        "3/51137",

        "3/3365",

        "3/3409",

        "3/3432",

        "3/48452",

        "3/3368",

        "3/35182",

        "3/51122",

        "3/2002",

        "3/51092",

        "3/51069",

        "3/50864",

        "3/50867",

        "3/51098",

        "3/48443",

        "3/50926",

        "3/50896",

        "3/50929",

        "3/50581",

        "3/48449",

        "3/50899",

        "3/51086",

        "3/51019",

        "3/50881",

        "3/3421",

        "3/51004",

        "3/50884",

        "3/1322",

        "3/51104",

        "3/50887",

        "3/1325",

        "3/1996",

        "3/50902",

        "3/3389",

        "3/50872",

        "3/3360",

        "3/51136",

        "3/3366",

        "3/48451",

        "3/2000",

        "3/3392",

        "3/51068",

        "3/51091",

        "3/50863",

        "3/3398",

        "3/3410",

        "3/51097",

        "3/3372",

        "3/50892",

        "3/3419",

        "3/50895",

        "3/50951",

        "3/50880",

        "3/3355",

        "3/51047",

        "3/3381",

        "3/3358",

        "3/50886",

        "3/1323",

        "3/3384",

        "3/3428",

        "3/1997",

        "3/50574",

        "3/50871",

        "3/3431",

        "3/3390"

    )

    3/25/13 3:47:52.593 AM com.apple.usbmuxd: MuxTCPInputSCE received RST for 0x30-791df14156a547c7993141a3efa2800ac6e4ba9c@0x26200000:49985->0x10023d960-MDC rashReportTool/NULL:23554: sendMuxSegment connection was closed

    3/25/13 3:47:53.784 AM AppleMobileSync: [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

    3/25/13 3:47:53.784 AM AppleMobileSync: [0x100218180] |ISyncSession|Error| Relationships causing error:

    3/25/13 3:47:53.784 AM [0x0-0x165165].com.apple.iTunes: 2013-03-25 03:47:53.783 AppleMobileSync[2631:503] [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

    3/25/13 3:47:53.784 AM [0x0-0x165165].com.apple.iTunes: 2013-03-25 03:47:53.784 AppleMobileSync[2631:503] [0x100218180] |ISyncSession|Error| Relationships causing error:

    3/25/13 3:47:53.872 AM AppleMobileSync: 2631:1922574688|SyncClient.m:-[ConcreteSyncClient _sendChangesToDevice:]| ERROR: Exception ISyncInvalidRecordException calling prepareToPullChangesForEntityNames: you referenced the following records (in a relationship) but did not actually push them: (

        "3/51023",

        "3/3393",

        "3/50862",

        "3/3396",

        "3/50865",

        "3/51011",

        "3/50891",

        "3/3373",

        "3/50927",

        "3/3379",

        "3/50897",

        "3/51084",

        "3/51040",

        "3/50912",

        "3/3353",

        "3/3420",

        "3/50882",

        "3/3423",

        "3/1321",

        "3/3359",

        "3/3382",

        "3/1324",

        "3/3426",

        "3/3385",

        "3/1995",

        "3/3388",

        "3/50870",

        "3/1998",

        "3/51134",

        "3/50576",

        "3/3362",

        "3/51137",

        "3/3365",

        "3/3409",

        "3/3432",

        "3/48452",

        "3/3368",

        "3/35182",

        "3/51122",

        "3/2002",

        "3/51092",

        "3/51069",

        "3/50864",

        "3/50867",

        "3/51098",

        "3/48443",

        "3/50926",

        "3/50896",

        "3/50929",

        "3/50581",

        "3/48449",

        "3/50899",

        "3/51086",

        "3/51019",

        "3/50881",

        "3/3421",

        "3/51004",

        "3/50884",

        "3/1322",

        "3/51104",

        "3/50887",

        "3/1325",

        "3/1996",

        "3/50902",

        "3/3389",

        "3/50872",

        "3/3360",

        "3/51136",

        "3/3366",

        "3/48451",

        "3/2000",

        "3/3392",

        "3/51068",

        "3/51091",

        "3/50863",

        "3/3398",

        "3/3410",

        "3/51097",

        "3/3372",

        "3/50892",

        "3/3419",

        "3/50895",

        "3/50951",

        "3/50880",

        "3/3355",

        "3/51047",

        "3/3381",

        "3/3358",

        "3/50886",

        "3/1323",

        "3/3384",

        "3/3428",

        "3/1997",

        "3/50574",

        "3/50871",

        "3/3431",

        "3/3390"

    )

    3/25/13 3:48:17.399 AM com.apple.usbmuxd: MuxTCPInputSCE received RST for 0x30-791df14156a547c7993141a3efa2800ac6e4ba9c@0x26200000:50017->0x100602580-MDC rashReportTool/NULL:29954: sendMuxSegment connection was closed

    3/25/13 3:48:18.783 AM AppleMobileSync: [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

    3/25/13 3:48:18.783 AM AppleMobileSync: [0x100218180] |ISyncSession|Error| Relationships causing error:

    3/25/13 3:48:18.783 AM [0x0-0x165165].com.apple.iTunes: 2013-03-25 03:48:18.782 AppleMobileSync[2636:503] [0x100218180] |ISyncSession|Error| Unresolved reference encountered during push for client com.apple.MobileSync.791df14156a547c7993141a3efa2800ac6e4ba9c

    3/25/13 3:48:18.783 AM [0x0-0x165165].com.apple.iTunes: 2013-03-25 03:48:18.782 AppleMobileSync[2636:503] [0x100218180] |ISyncSession|Error| Relationships causing error:

    3/25/13 3:48:18.810 AM AppleMobileSync: 2636:1922574688|SyncClient.m:-[ConcreteSyncClient _sendChangesToDevice:]| ERROR: Exception ISyncInvalidRecordException calling prepareToPullChangesForEntityNames: you referenced the following records (in a relationship) but did not actually push them: (

        "3/51023",

        "3/3393",

        "3/50862",

        "3/3396",

        "3/50865",

        "3/51011",

        "3/50891",

        "3/3373",

        "3/50927",

        "3/3379",

        "3/50897",

        "3/51084",

        "3/51040",

        "3/50912",

        "3/3353",

        "3/3420",

        "3/50882",

        "3/3423",

        "3/1321",

        "3/3359",

        "3/3382",

        "3/1324",

        "3/3426",

        "3/3385",

        "3/1995",

        "3/3388",

        "3/50870",

        "3/1998",

        "3/51134",

        "3/50576",

        "3/3362",

        "3/51137",

        "3/3365",

        "3/3409",

        "3/3432",

        "3/48452",

        "3/3368",

        "3/35182",

        "3/51122",

        "3/2002",

        "3/51092",

        "3/51069",

        "3/50864",

        "3/50867",

        "3/51098",

        "3/48443",

        "3/50926",

        "3/50896",

        "3/50929",

        "3/50581",

        "3/48449",

        "3/50899",

        "3/51086",

        "3/51019",

        "3/50881",

        "3/3421",

        "3/51004",

        "3/50884",

        "3/1322",

        "3/51104",

        "3/50887",

        "3/1325",

        "3/1996",

        "3/50902",

        "3/3389",

        "3/50872",

        "3/3360",

        "3/51136",

        "3/3366",

        "3/48451",

        "3/2000",

        "3/3392",

        "3/51068",

        "3/51091",

        "3/50863",

        "3/3398",

        "3/3410",

        "3/51097",

        "3/3372",

        "3/50892",

        "3/3419",

        "3/50895",

        "3/50951",

        "3/50880",

        "3/3355",

        "3/51047",

        "3/3381",

        "3/3358",

        "3/50886",

        "3/1323",

        "3/3384",

        "3/3428",

        "3/1997",

        "3/50574",

        "3/50871",

        "3/3431",

        "3/3390"

    )

  • 3. Re: iTunes does not sync calendars due to error
    John Maisey Level 5 Level 5 (6,880 points)

    In that case you'd need to do some similar export, re-import a copy and delete the original in your Reminders application.

     

    If that does not work the next step would be to reset your Sync Services folder. See: http://support.apple.com/kb/TS1627

     

    John M

  • 4. Re: iTunes does not sync calendars due to error
    Larryb227 Level 1 Level 1 (0 points)

    Reminders Application? you mean on the iPhone? I don't have a reminder app on the mac that I know about.

     

    Anyway I did reset the Sycn Services folder per the instructions.

     

    Then I tried to sync using iTumes and got the same message again. My Calendar on the Mac is ok after recovering it from TM so I check the box in iTunes to one time replace the iPhone calendar with the one on the Mac.

     

    That worked and now it syncs fine. Interesting to say the least.

     

    Really appreciate your help John I have only one question left. when I replaced the calendar not all the data went into the phone. I did uncheck the "do not sync data older than 0 days. So I should have all data transferd into the iPhone. Right?

  • 5. Re: iTunes does not sync calendars due to error
    John Maisey Level 5 Level 5 (6,880 points)

    Hi Larry,

     

    I'm glad you've got it working.

     

    The Reminders application is on your Mac, in the Applications folder. It is where the reminders that used to be in iCal were moved to when iCal became Calendar in OSX 10.8.

     

    John M

  • 6. Re: iTunes does not sync calendars due to error
    Larryb227 Level 1 Level 1 (0 points)

    My reminders are still in iCal as I have version 5.0.6 of iCal and 10.7.5 on my mac. I just checked for updates and it says I am current.

     

    In any case I guess I could do the export/import thing with my reminders as they aren't coming in during the sync.

    (boy I'll never touch iCloud again except to find my phone as that I have used).

     

    I will try to locate the reminder file on the Mac and do the export function. I have reminders on my iPhone as I use it almost every day.

     

    I'll let you know.

     

    Again many thanks, you are a wealth of knowledge.

     

    Larry

  • 7. Re: iTunes does not sync calendars due to error
    Larryb227 Level 1 Level 1 (0 points)

    I think I''m confused.

    I have reminders in my iCal on the right hand side and seldom use it.

     

    The reminders I'm talking about and use often is the ones in the iPhone 5 which are real handy as the will let you know when you are near a store to purchase item you might need. (if you have the address of the store in your contact list.)

     

    I guess they aren't involved when you sync you phone with iTunes.

     

    Sorry about that.

     

    Larry