Possible iTunes Store errors
Symptoms
This article will guide you to articles specific to certain errors and conditions.
Resolution
| Error or Alert Message | Solution |
| "... an error occured -9800" or "... an error occured -9814" or "... an error occured -9815" | iTunes: iTunes Store - Incorrect Date on Mac May Cause -9800, -9815, or -9814 Error |
| "Unable to Check for Purchased Music because an error occurred (-5000 error)." | iTunes Store: Errors When Downloading Songs |
| "There was an error in the iTunes Store. Please try again later." | iTunes Store: Errors When Downloading Songs |
| "Error (-35)" | iTunes Store: Errors When Downloading Songs |
| "There was an error downloading your purchased music. An unknown error occurred (-50)." | iTunes Store: Error (-50) when downloading purchased content |
| Error 3001, -42110, 5103 when downloading movie rentals | iTunes Store: Error 3001, -42110, 5103 when downloading movie rental |
| "An Unknown Error occurred (-39)" | iTunes for Windows: Error -39 When You Try to Download Purchased Music |
| iTunes repeatedly prompts to authorize computer to play iTunes Store purchases | iTunes repeatedly prompts to authorize computer to play iTunes Store purchases |
| iTunes for Windows: -3221 error displays when accessing the iTunes Store | iTunes for Windows: -3221 error displays when accessing the iTunes Store |
| iTunes Store reporting error -3259 | iTunes Store reporting error -3259 |
| Error 3001, -42110, 5103 when downloading movie rentals | iTunes Store: Error 3001, -42110, 5103 when downloading movie rental |
| iTunes Store reporting error -9808 | iTunes Store: "An unknown error occured (-9808)" |
| Error 9807 while updating iPhone or iPod touch | Update and restore alert messages on iPhone and iPod touch |
Additional Information
If you have not already done the essential iTunes Store troubleshooting, see Can't connect to iTunes Store. After that, if you've followed any relevant articles listed above and the issue persists, see iTunes: Advanced iTunes Store troubleshooting.
iPhone 5, iOS 6.1.3