1 Reply Latest reply: Mar 24, 2013 9:57 PM by Diavonex
Niriam Level 1 Level 1 (0 points)

My son changed the passcode on his ipod touch and now it is disabled.  When it connects to the computer, itunes says that the ipod cannot be accessed because you need to enter the passcode.  How do I reset this thing?

iPod touch
  • Diavonex Level 9 Level 9 (66,500 points)

    Try and force your iPod into Recovery Mode



    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.



    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.



    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.



    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.



    Note: Data will be lost. You may have to repeat the above many times.