Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS X 10.8.3 + Safari 6.0.3 = Freezes/Restarts

Anyone else experiencing complete system freezes (keboard unresponsive, mouse not functioning, hard restart necessary) after installing 10.8.3 and running Safari?


Did NOT expereince having to hard Restart my iMac Once-A-Day before this update.


Seems to occur only when I'm surfing the Internet using Safari.


I'll try another browser and see if the problem recreates itself.

iMac (24-inch Early 2008), OS X Mountain Lion (10.8.3)

Posted on Mar 24, 2013 10:51 PM

Reply
16 replies

Apr 15, 2013 1:52 PM in response to lightbringer

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

You need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder "Go To Folder" command. Enter ~/Library. Delete the .plist(s) for the application.

If you prefer to make your user library permanently visible, use the Terminal command found below.

http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/

You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible.


If that doesn't fix the problem, try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode


Safe Mode - About


General information.


Isolating issues in Mac OS X


Troubleshooting Permission Issues



Step by Step to Fix Your Mac

OS X 10.8.3 + Safari 6.0.3 = Freezes/Restarts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.