HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

raponte

Level 1 (4 points)

Notebooks

Q: I have windows xp, want to update itunes but will not allow me to do so because it asks me to delete Bonjour but I am not able to do so! need help

I have windows xp, want to update itunes but will not allow me to do so because it asks me to delete Bonjour but I am not able to do so! need help

Posted on Mar 25, 2013 8:47 AM

I have this question too

Q: I have windows xp, want to update itunes but will not allow me to do so because it asks me to delete Bonjour but I am not able to ... more

All replies

Helpful answers

by b noir,

b noir Mar 25, 2013 1:58 PM in response to raponte
Level 9 (72,124 points)

Mar 25, 2013 1:58 PM in response to raponte

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:

(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Reply options

Link to this post