Previous 1 2 3 Next 159 Replies Latest reply: Feb 18, 2014 4:12 AM by sjbtax Branched to a new discussion.
davidsignal Level 3 Level 3

Usually, I have an applescript that runs from the mail client to automatically check for available purchases whenever an email from apple is received stating that new episodes are available to download.

 

In the last week, this has stopped working, so I have been attempting it manually, but when I go to Store-->Check for Available Downloads... I get the message that All purchases have been downloaded for this AppleID...

 

I can also click the link in the email that says there are new episodes for my purchased season, but this does not download the new episodes.

 

I have had this issue this week with updates for 2 different TV seasons.

 

Obviously, something is broken.

 

I know that I can click on the store menu, click on the purchased link, click on the tv season, click on the option for not already on this computer, click on the tv season with new episodes, click on the download button for the new episodes to download...... but I don't want to do all of that.

 

If anyone has a way to restore the functionality of "Check for Available Downloads..." for purchased TV seasons, I would appreciate a response here.

 

Solved by mkbrogers on Mar 28, 2013 1:15 PM Solved

Agree that something has changed or been fixed - clicked the check downloads - and three seperate shows started downloading - this is very promising - hopefully it is fixed permanently now.

Reply by RandomPrime on Mar 27, 2013 6:20 AM Helpful

Just FYI -- Justified worked this morning, so something has changed.  I did go into iTunes -- Edit -- Preferences -- Advanced and reset the cache, not sure if that is what did it.

 

When I first did it last night, nothing seemed to happen, but that kind of makes sense, as presumably this just wipes out the list of things that have not downloaded.  Then when a new download was added to my queue, it worked correctly.

 

So, if you haven't tried resetting your cache, give it a go and see if that helps.

Reply by SMB-IL on Mar 27, 2013 7:23 AM Helpful

Yes, they're going to have to pry v10.7 from my cold, dead hands! iTunes 11 is just awful. On topic: the "Check for Available Downloads" worked this morning for a show that I got the "Episode available" email this morning. There seems to be some movement on this issue from Apple.

All replies

  • mkbrogers Level 1 Level 1

    Im having the exact same problem - have tried resetting cache and cant seem to find anyway to get it to work.  This is happening for all of my preorders and season passes.  Unlike the OP I just use the check fro downloads link, but nevertheless agreed something is not working.

  • davidsignal Level 3 Level 3

    mkbrogers: That is a different issue.  TV season passes have never automatically downloaded in iTunes.  You always need to run the check for available downloads.  I have an applescript that activates iTunes, signs in with AppleID, and runs the check for available downloads after receiving an email that a new TV episode is available.  There has never been a built-in functionality for this.

     

    I found out that I had an issue when I thought the script wasn't working.  The script, however, activates iTunes and checks for downloads just fine.  The problem I am having is that the check for downloads, whether either run from the iTunes store menu or run from the email link that says new episodes are available, results in:  All purchases have already been downloaded for this AppleID.

     

    It was broken for the last series that had a new episode last Thursday, and is broken again today for a different series that had 2 new episodes today.  I need a way to get back the "Check for available downloads..." menu option (or the email link) to start downloading new episodes for series I have purchased.

  • mkbrogers Level 1 Level 1

    Thanks - different ways of doing the same thing - I manually check for downloads and get the same error - All Available Purchases have been downloaded for this Apple ID - even though there is new episodes to download.

    I was just saying I dont uise an applescript to do it - I manually click the check for avaialble downloads.

     

    Either way - there is obviously a problem on the apple side on the Check for Downloads.

  • davidsignal Level 3 Level 3

    Ah, ok.  So you do have exactly the same problem.  This makes me feel better, because it is a hint of assurance that I am not doing anything stupid (nor are you).   Something must have changed server-side.

  • davidsignal Level 3 Level 3

    mkbrogers, I do think that there should be more people posting about this issue if it had affected all iTunes users.  There might be something specific that has caused our problem.  In what country do you live?  Is it the same as your iTunes store country?

  • mkbrogers Level 1 Level 1

    There area  few posts around in the itunes discussion threads but not as many as I would have thought.

     

    Its happening on all my computers - I have two accounts - but it is happening with both accounts (location independant).

  • dalupus Level 1 Level 1

    add another to the list.   check for available downloads has stopped working for me as well.

  • thedessie Level 1 Level 1

    Yup, me too. I have to click on the download from the cloud every time. Annoying, since I have a scripted iTunes restart that should automatically download things every night.

  • maddocig Level 1 Level 1

    I'm having the same problem... Has anybody tried contacting the support?

  • cabene Level 1 Level 1

    I'm having the same problem. It's been haping for the last week.

  • SMB-IL Level 1 Level 1

    Just a "me too" post. I have to go find the show in iTunes store and download from there. It's also been happening for the last week or so.

  • davidsignal Level 3 Level 3

    maddocig wrote:

     

    I'm having the same problem... Has anybody tried contacting the support?

    Yes, but I didn't like the answer that support emailed me.  Here are the first few paragraphs of the scripted response that support sent me:

     

    Thank you for contacting iTunes Store Customer Support. My name is Leah and I am glad to assist you.


    As an iTunes Store customer myself, I can understand how this situation might make you feel. I will work towards the resolution of this case for you.


    I'm glad to inform you that those items may still be on your hard disk. To look for them, follow the steps in this article:

     

    I sent a prompt reply stating that my issue was misunderstood.  I restated my problem, using lengthy examples to clarify and re-explain that my issue is with the "Check for available downloads" that is not working.

  • kanga8 Level 1 Level 1

    I'm adding my "me three" to this discussion. Same thing is happening to me both on my Mac and my PC. Can't get the automatic downloading of season passes. Is it since the latest iTunes update?

  • davidsignal Level 3 Level 3

    kanga8 wrote:

     

    I'm adding my "me three" to this discussion. Same thing is happening to me both on my Mac and my PC. Can't get the automatic downloading of season passes. Is it since the latest iTunes update?

    I don't think it is update related.  I received my latest "Top Gear" episode normally using "check for available downloads" on 19 March.  The latest episode of "Arrow" on 21 March could not be downloaded using conventional means (neither iTunes check for downloads nor the link in the email stating there was a new episode worked to download the new episode).   Further episodes after 21 March are also broken.  So whatever event caused this issue, for me, happened between 19 March and 21 March.   I don't remember there being an iTunes update over that time period.  Did anything else change over that period of time?

Previous 1 2 3 Next