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HT5312: Rescue email address and how to reset Apple ID security questions

Learn about Rescue email address and how to reset Apple ID security questions

HT5312 Resetting security questions: no link to reset via rescue email address

403 Views 3 Replies Latest reply: Aug 24, 2013 10:58 AM by S2kton RSS
quantumHead Calculating status...
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Mar 25, 2013 12:22 PM

I have a verified rescue email address, yet when I open the security questions page there is no link that says "Forgot your answers? Send reset security info email to dxxx@mac.com". I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?

iPad 2, iOS 6
  • Ralph Landry1 Level 7 Level 7 (28,815 points)

    Go to the ExpressLane at https://expresslane.apple.com and then iTunes and iTunes Store

  • S2kton Calculating status...

    Hi quantumHead,

     

    I recently encounter a similar issue like yours and want to share my experience if in your case it's not yet resolved.

     

    Like you:

    > I am now outside of USA.

    > I forgot answers to my Security questions (set years ago).

    > I could not follow to link to security info e-mail since I did not provide. (The alternative e-mail was for resetting Apple ID password only, which was designed separated from associating to Rescue mail.)

     

    According to my experience (today actually), I had a viable solution -- to select [Call Apple Later] from https://expresslane.apple.com/ServiceOptionAction.action.

    Here's the info: 1-800-275-2273; 7:00a.m. to 10:00 p.m. Central and refer to your Case ID.

    You can also explain the case if you don't have a Case ID. Note that you would have to PAY though for the call since the "800 support number" is not free outside of the united states.

     

    To save time when you are on a paid call, have one of the Apple devices already associated with your Apple ID and able to connect to Internet. What Apple Support verifies from you is to match a Temporary PIN generated from [Manage your Apple ID] at http://appleid.apple.com and your Apple ID with one of the security data.

     

    The Support will guide you through the following steps.

    1. You will be asked to click on [Manage your Apple ID] to sign in.
    2. Click on [Password and Security] on the left side of the page and click on [Temporary Support PIN] on the bottom of the page.
    3. Generate and provide the 4-digit PIN to Apple Support.
    4. After matching the generated 4-digit PIN, you need answer correctly to 1 of your 3 preset Security questions or to provide a serial number from the Apple device that links with your Apple ID.
    5. Apple Support then will set the Security questions to its original state and ask you to sign out and again sign into your Apple ID account.
    6. After sign-in, select [Password and Security] to re-do your Security settings.
      IMPORTANT: Please remember to add [Rescue mail] followed by setting up Security questions and answers.

     

    I would suggest you to record all reset security information, just in case the memory does not serve right one day and you can have a personal backup reminder that is handy.

     

    Good luck and hope this helps.

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