4 Replies Latest reply: Mar 27, 2013 6:16 PM by Neal Tobochnik
Neal Tobochnik Level 1 (35 points)

I am getting the folloeing message in Safari 6.0.3:

The last time you opened PluginProcess,it unexpectedly quit while reopening windows. Do you want to try to' reopen its with its windows again?

If you choose not to reopen windows, you may have to open and position the windows yourself.


How can I fix this?

Mac Pro, OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 (184,560 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process (PluginProcess) in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Neal Tobochnik Level 1 (35 points)

    Hope this is enough:


    3/26/13 1:12:06.092 PM ReportCrash[84617]: Saved crash report for PluginProcess[84693] version 8536 (8536.28.10) to /Users/nealnt/Library/Logs/DiagnosticReports/PluginProcess_2013-03-26-131206_XX XX.crash

    3/26/13 1:12:06.098 PM ReportCrash[84617]: Removing excessive log: file://localhost/Users/nealnt/Library/Logs/DiagnosticReports/PluginProcess_2013 -03-25-204639_XXXX.crash



    Process:         PluginProcess [5681]

    Path:            /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess

    Identifier:      com.apple.WebKit.PluginProcess

    Version:         8536 (8536.28.10)

    Build Info:      WebKit2-7536028010000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  Safari [5629]

    User ID:         501


    Date/Time:       2013-03-21 11:45:43.009 -0400

    OS Version:      Mac OS X 10.8.3 (12D78)

    Report Version:  10


    Interval Since Last Report:          8903 sec

    Crashes Since Last Report:           17

    Per-App Interval Since Last Report:  105 sec

    Per-App Crashes Since Last Report:   -2

    Anonymous UUID:                     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread


    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000


    VM Regions Near 0:


        __TEXT                 000000010a470000-000000010a471000 [    4K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess


    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   ???                                     000000000000000000 0 + 0

    1   com.macromedia.Flash Player.plugin          0x000000010bc48676 NP_Initialize + 70

    2   com.apple.WebKit2                       0x00007fff8df10ab0 WebKit::NetscapePluginModule::tryLoad() + 216

    3   com.apple.WebKit2                       0x00007fff8df10981 WebKit::NetscapePluginModule::load() + 25

    4   com.apple.WebKit2                       0x00007fff8df1093e WebKit::NetscapePluginModule::getOrCreate(***::String const&) + 150

    5   com.apple.WebKit2                       0x00007fff8df28827 WebKit::PluginProcess::netscapePluginModule() + 31

    6   com.apple.WebKit2                       0x00007fff8df23500 WebKit::PluginControllerProxy::initialize(WebKit::PluginCreationParameters const&) + 32

    7   com.apple.WebKit2                       0x00007fff8df98319 WebKit::WebProcessConnection::createPlugin(WebKit::PluginCreationParameters const&, bool&, bool&, unsigned int&) + 105

    8   com.apple.WebKit2                       0x00007fff8df98c86 void CoreIPC::handleMessage<Messages::WebProcessConnection::CreatePlugin, WebKit::WebProcessConnection, void (WebKit::WebProcessConnection::*)(WebKit::PluginCreationParameters const&, bool&, bool&, unsigned int&)>(CoreIPC::ArgumentDecoder*, CoreIPC::ArgumentEncoder*, WebKit::WebProcessConnection*, void (WebKit::WebProcessConnection::*)(WebKit::PluginCreationParameters const&, bool&, bool&, unsigned int&)) + 100

    9   com.apple.WebKit2                       0x00007fff8df98108 WebKit::WebProcessConnection::didReceiveSyncMessage(CoreIPC::Connection*, CoreIPC::MessageID, CoreIPC::ArgumentDecoder*, ***::OwnPtr<CoreIPC::ArgumentEncoder>&) + 80

    10  com.apple.WebKit2                       0x00007fff8deb05e6 CoreIPC::Connection::dispatchSyncMessage(CoreIPC::MessageID, CoreIPC::ArgumentDecoder*) + 132

    11  com.apple.WebKit2                       0x00007fff8deacfa8 CoreIPC::Connection::dispatchMessage(CoreIPC::Connection::Message<CoreIPC::Argu mentDecoder>&) + 162

    12  com.apple.WebKit2                       0x00007fff8deef70e CoreIPC::Connection::SyncMessageState::dispatchMessages(CoreIPC::Connection*) + 306

    13  com.apple.WebKit2                       0x00007fff8deef5d0 CoreIPC::Connection::SyncMessageState::dispatchMessageAndResetDidScheduleDispat chMessagesForConnection(CoreIPC::Connection*) + 102

    14  com.apple.WebCore                       0x00007fff9026fd9c WebCore::RunLoop::performWork() + 156

    15  com.apple.WebCore                       0x00007fff90270437 WebCore::RunLoop::performWork(void*) + 71

    16  com.apple.CoreFoundation                0x00007fff8dc7db31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    17  com.apple.CoreFoundation                0x00007fff8dc7d455 __CFRunLoopDoSources0 + 245

    18  com.apple.CoreFoundation                0x00007fff8dca07f5 __CFRunLoopRun + 789

    19  com.apple.CoreFoundation                0x00007fff8dca00e2 CFRunLoopRunSpecific + 290

    20  com.apple.HIToolbox                     0x00007fff92db5eb4 RunCurrentEventLoopInMode + 209

    21  com.apple.HIToolbox                     0x00007fff92db5c52 ReceiveNextEventCommon + 356

    22  com.apple.HIToolbox                     0x00007fff92db5ae3 BlockUntilNextEventMatchingListInMode + 62

    23  com.apple.AppKit                        0x00007fff98834563 _DPSNextEvent + 685

    24  com.apple.AppKit                        0x00007fff98833e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

    25  com.apple.AppKit                        0x00007fff9882b1d3 -[NSApplication run] + 517

    26  com.apple.WebCore                       0x00007fff9027080f WebCore::RunLoop::run() + 63

    27  com.apple.WebKit2                       0x00007fff8df2b487 WebKit::PluginProcessMain(WebKit::CommandLine const&) + 794

    28  com.apple.WebKit2                       0x00007fff8df621f4 WebKitMain + 296

    29  com.apple.WebKit.PluginProcess          0x000000010a470e7b 0x10a470000 + 3707

    30  libdyld.dylib                           0x00007fff8cfe27e1 start + 1

  • Linc Davis Level 10 (184,560 points)

    The Flash plugin is causing the crash.


    From the Safari menu bar, select


    Safari Reset Safari...


    In the window that opens, check the boxes marked Clear History and Remove All Website Data and uncheck all other boxes. Then click Reset. This action will clear your browsing history and all cookies. If you don't want that to happen, skip this step, but then the crashing issue may not be resolved.


    Next, from the menu bar, select


     ▹ System Preferences ▹ Flash Player Advanced


    and click Delete All. This action will clear all your Flash settings, so if there are any you want to recreate, make a note of them first. Close the System Preferences window. Test.

  • Neal Tobochnik Level 1 (35 points)

    I found that deleting com.apple.webkit.pluginprocess.plist and saved state solved the problem.