11 Replies Latest reply: Mar 26, 2013 6:19 AM by ScratchSF
DCSY Level 1 Level 1

Just received my macbook pro retina with 2.7/16gb/256gb and had an absolute ball using it.

 

I turned it off now im trying to turn it back on and it wont start up. i plugged the charger in but the charger doesnt light up or anything.


MACBOOK PRO (RETINA, 15-INCH,EARLY 2013), OS X Mountain Lion (10.8.3)
Solved by ScratchSF on Mar 26, 2013 6:19 AM Solved

Quite a few have reported this problem.  Several have found that unplugging the battery and plugging it back in seems to solve it:  Here's another thread in this forum with people with the same problem, and a few who have got things working with the battery unplug solution: https://discussions.apple.com/message/21571912#21571912

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Try resetting the SMC > http://support.apple.com/kb/HT3964 This may solve the problem, but as the MagSafe connector doesn't light up, I doubt that this will work.

     

    It looks like the computer is completely dead. Take the Mac to an Apple Store or reseller to get a new MacBook pro for free, or contact with Apple > http://support.apple.com/kb/HE57

  • ScratchSF Level 1 Level 1

    Did you get your machine with 10.8.3 or did you just upgrade to 10.8.3 and this is your first time turning if off or putting it into sleep mode.  Some others in this forum have reported problems with their MBPr following the 10.8.3 update.  Their solution was to take it to the apple store and have the battery unplugged and replugged back in.  This has worked with a few people.

     

    Also, when this happened on my MB, it was a bad power supply.

     

    In either case, I agree with the other post that you should take it to an Apple store since it is a brand new machine.

  • DCSY Level 1 Level 1

    I tried to reset SMC, didnt work...

     

    I am not sure what OS it came with but there were some updates i installed, including SMC 1.1 and some other things. total of about 780 mb i think

     

    No open spots for a genius bar anytime soon for me...

     

    Less than 5 hours old and broken already...

     

    Thought apple was better than this...

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Computers fail and you don't know when. Maybe it was a factory defect with the computer, or maybe, as you installed a SMC update, it wasn't installed correctly and now the MacBook Pro is unusable. Do you remember if you were installing that update the last time you turned on the computer?

  • DCSY Level 1 Level 1

    I installed it after I booted it up for the first time, as the notification came up in app store.

     

    it then rebooted back into osx, and i browsed the net for a good 2 hours

     

    I then shut down, went out for a drive. came back and it wouldnt turn on...

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    In that case, it's a hardware problem which isn't related to the SMC update. As I told you, take the computer to an Apple Store or reseller

  • DCSY Level 1 Level 1

    dat feel when No apple store in your area has an open time slot for the next 5 days..

     

    It was a build to order as well so i cant exchange it on the spot i dont think...

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    If it's a BTO computer, it's worse. Contact with Apple > http://support.apple.com/kb/HE57

  • ScratchSF Level 1 Level 1

    Found the thread  I was thinking about: https://discussions.apple.com/message/21565738#21565738#21565738

     

    Seems like others have experienced this problem with their MBPr when upgrading to 10.8.3.   Take it to the Apple store and have them try unplugging the battery from the logic board.  If that doesn't work, ask for a new machine.  5 hours and you should not have a failure.

  • DCSY Level 1 Level 1

    Yea, im just gonna walk in without an appointment, hopefully they will get someone to see me. Or i'll be quite a bit ****** off

  • ScratchSF Level 1 Level 1

    Quite a few have reported this problem.  Several have found that unplugging the battery and plugging it back in seems to solve it:  Here's another thread in this forum with people with the same problem, and a few who have got things working with the battery unplug solution: https://discussions.apple.com/message/21571912#21571912