My Retina MacBook keeps freezing

Question

Level 1

0 points

My Retina MacBook keeps freezing

I've got a 15 inch Retina Macbook with 16GB RAM

My default browser is Chrome

Mostly, I use my Macbook Pro for browsing the net and watching video content online.

My Macbook Pro keeps freezing on me, especially when I'm dealing with videos content on the web (from: youtube, gorillavid, ... ).

It been happening once every other day, and it seems to be getting worse and more frequent since the last OS update that i did.

When it does freeze,the rainbow wheel start spining but nothing happens after that!!

To fix it, I have to hold down the power botton for few seconds untill the computer shuts off and restarts again.

I'm really tired of doing this and restarting/reloading the computer and the web pages every time the computer freezes..

So, Why is this happening and how can i fix it permanently ?

MacBook Pro (Retina, Mid 2012), iOS 5.1.1

Posted on Mar 26, 2013 10:03 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Mar 26, 2013 5:06 PM in response to Hadi007

If you have more than one user account, these instructions must be carried out as an administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

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Answer 2

Hadi007 Author

Level 1

0 points

Mar 29, 2013 4:24 AM in response to Linc Davis

(Boot Time Logs)

29/03/2013 10:08:17.242 SIMBL Enabler for Sandboxed Apps[1082]: Will terminate until reinvoked again by launchd.

29/03/2013 10:08:21.548 mdworker[1084]: Unable to talk to lsboxd

.

29/03/2013 10:08:22.000 kernel[0]: Sandbox: sandboxd(1085) deny mach-lookup com.apple.coresymbolicationd

29/03/2013 10:08:29.813 WindowServer[120]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x10634ca10 isBackBuffered: 1 numComp: 3 numDisp: 3

29/03/2013 10:08:30.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x1f = Fifo: MMU Error

29/03/2013 10:08:30.000 kernel[0]: IOVendorGLContext::ReportGPURestart

29/03/2013 10:08:30.000 kernel[0]: 00000069

29/03/2013 10:08:30.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

29/03/2013 10:08:30.000 kernel[0]: 0000006e

.

29/03/2013 10:08:41.000 kernel[0]: 0000006e

29/03/2013 10:08:41.000 kernel[0]: 00200000 0000a097 00000000 00000000

.

29/03/2013 10:08:41.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

29/03/2013 10:09:01.000 kernel[0]: NVDA(OpenGL): Channel timeout!

29/03/2013 10:09:01.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x20 = PBDMA Error

29/03/2013 10:09:21.000 kernel[0]: NVDA(OpenGL): Channel timeout!

.

29/03/2013 10:09:21.000 kernel[0]: 00100000 0000902d 00000000 00000000

29/03/2013 10:09:21.000 kernel[0]: 00000000 00000220 20040004 00000039

.

29/03/2013 10:09:21.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

29/03/2013 10:10:11.000 bootlog[0]: BOOT_TIME 1364551811 0

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Answer 3

Hadi007 Author

Level 1

0 points

Mar 29, 2013 4:41 AM in response to Linc Davis

(System Diagnostic Reports)

Interval Since Last Panic Report: 1224063 sec

Panics Since Last Report: 1

.

panic(cpu 6 caller 0xffffff800ae43d5b): "a freed zone element has been modified in zone: kalloc.1024"@/SourceCache/xnu/xnu-2050.20.9/osfmk/kern/zalloc.c:214

Backtrace (CPU 6), Frame : Return Address

0xffffff81dc6eb7c0 : 0xffffff800ae1d626

0xffffff81dc6eb830 : 0xffffff800ae43d5b

0xffffff81dc6eb870 : 0xffffff800ae435d2

0xffffff81dc6eb950 : 0xffffff800ae245ed

0xffffff81dc6eb980 : 0xffffff800b221ca2

0xffffff81dc6eb9a0 : 0xffffff7f8c2507d4

0xffffff81dc6eba20 : 0xffffff7f8c27d305

0xffffff81dc6ebad0 : 0xffffff7f8c2814dc

0xffffff81dc6ebb00 : 0xffffff7f8c281266

0xffffff81dc6ebb80 : 0xffffff7f8c284bdb

0xffffff81dc6ebbc0 : 0xffffff800b2471da

0xffffff81dc6ebc20 : 0xffffff800b263fcf

0xffffff81dc6ebd70 : 0xffffff800ae98481

0xffffff81dc6ebe80 : 0xffffff800ae20aed

0xffffff81dc6ebeb0 : 0xffffff800ae10448

0xffffff81dc6ebf00 : 0xffffff800ae1961b

0xffffff81dc6ebf70 : 0xffffff800aea5db6

0xffffff81dc6ebfb0 : 0xffffff800aecdc23

Kernel Extensions in backtrace:

com.apple.iokit.IOBluetoothFamily(4.1.2f9)[8068555D-728F-3D7B-AB80-459A2946E4C6 ]@0xffffff7f8c247000->0xffffff7f8c2eafff

dependency: com.apple.iokit.IOUSBFamily(5.5.0)[DF1A9F7E-C593-313D-8EBB-5DA72F03C087]@0xffff ff7f8b3e6000

BSD process name corresponding to current thread: BluetoothAudioAg

Mac OS version:

12C3006

Kernel version:

Darwin Kernel Version 12.2.1: Thu Oct 18 16:32:48 PDT 2012; root:xnu-2050.20.9~2/RELEASE_X86_64

Kernel UUID: 0AFA55FD-872F-3BBE-8630-214EB586A16D

Kernel slide: 0x000000000ac00000

Kernel text base: 0xffffff800ae00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 18622420691932

last loaded kext at 14293023416769: com.seagate.driver.PowSecDriverCore 5.2.3 (addr 0xffffff7f8d3ee000, size 233472)

last unloaded kext at 14355761907007: com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5 (addr 0xffffff7f8d34b000, size 86016)

loaded kexts:

com.parallels.kext.prl_vnic 7.0 15107.796624

com.parallels.kext.prl_netbridge 7.0 15107.796624

com.parallels.kext.prl_hid_hook 7.0 15107.796624

com.parallels.kext.prl_hypervisor 7.0 15107.796624

com.parallels.kext.prl_usb_connect 7.0 15107.796624

net.telestream.driver.TelestreamAudio 1.0.5

com.jft.driver.PdaNetDrv 1.0.64

at.obdev.nke.LittleSnitch 3894

com.apple.driver.AppleBluetoothMultitouch 75.19

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.IOBluetoothSCOAudioDriver 4.1.2f9

com.apple.driver.IOBluetoothA2DPAudioDriver 4.1.2f9

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.1.2f9

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.81

com.apple.driver.ApplePlatformEnabler 2.0.6d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.5fc10

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD4000Graphics 8.0.6

com.apple.driver.AppleMikeyDriver 2.3.5fc10

com.apple.driver.AppleLPC 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.13

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleMuxControl 3.2.13

com.apple.driver.AppleIntelFramebufferCapri 8.0.6

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9

com.apple.GeForce 8.0.6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.driver.AppleUSBHub 5.5.0

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AirPort.Brcm4331 612.20.14

com.apple.driver.AppleAHCIPort 2.5.1

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBXHCI 1.5.1

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.2

com.apple.driver.AppleHIDKeyboard 170.2

com.apple.driver.IOBluetoothHIDDriver 4.1.2f9

com.apple.driver.AppleMultitouchDriver 235.29

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.5fc10

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.3

com.apple.iokit.IOBluetoothFamily 4.1.2f9

com.apple.driver.AppleHDAController 2.3.5fc10

com.apple.iokit.IOHDAFamily 2.3.5fc10

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.driver.AppleGraphicsControl 3.2.13

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9

com.apple.nvidia.nvGK100hal 8.0.6

com.apple.NVDAResman 8.0.6

com.apple.driver.IOPlatformPluginFamily 5.3.0d47

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.driver.AppleUSBMergeNub 5.5.0

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.driver.AppleThunderboltNHI 1.6.3

com.apple.iokit.IOThunderboltFamily 2.1.8

com.apple.iokit.IOUSBUserClient 5.5.0

com.apple.iokit.IO80211Family 510.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.5.0

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

System Profile:

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f32

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.14)

Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Network Service: Ethernet Adaptor (en3), Ethernet, en3

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7

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Answer 4

Linc Davis

Level 10

209,547 points

Mar 29, 2013 5:35 AM in response to Hadi007

Any or all of the following third-party system modifications may be contributing to your problem:

Parallels

ScreenFlow

PdaNet

LittleSnitch

If the panic is recurrent, I suggest you uninstall them, one at a time, according to the developers' instructions, to see whether you can identify which one is at fault. A conflict between modifications may be involved. Reboot and test after each uninstallation.

Back up all data before making any changes.

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Answer 5

Hadi007 Author

Level 1

0 points

Apr 1, 2013 5:04 AM in response to Linc Davis

The System just froze on me again

I have uninstalled PdaNet, Little snitch and screenflow

and it's safe to say that Parallel is not the problem, cuz 1000s of people use it and they're not having any problems of the sort.

So why is it still doing that???

P.S. these "System freezes" always accrue when I'm dealing with video/flash contant online, i.e. Exiting a full screen mode, entring a fullscreen mode.

(Boot Time logs from today)

01/04/2013 12:34:07.720 SIMBL Enabler for Sandboxed Apps[2201]: Set up watching for containers directory at URL file://localhost/Users/....../Library/Containers/

01/04/2013 12:34:22.053 WindowServer[101]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x10c191a10 isBackBuffered: 1 numComp: 3 numDisp: 3

01/04/2013 12:34:22.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x1f = Fifo: MMU Error

01/04/2013 12:34:22.724 SIMBL Enabler for Sandboxed Apps[2201]: Will terminate until reinvoked again by launchd.

01/04/2013 12:34:38.125 com.apple.backupd-helper[2202]: Not starting Time Machine backup after wake - failed to resolve alias to backup volume.

01/04/2013 12:34:43.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:35:03.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:35:23.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:35:43.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:36:04.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:36:24.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:36:32.518 _softwareupdate[2211]: audit warning: closefile /var/audit/20130401112941.20130401113632

01/04/2013 12:36:32.536 _softwareupdate[2210]: audit warning: soft /var/audit

01/04/2013 12:36:32.564 _softwareupdate[2212]: audit warning: allsoft

01/04/2013 12:36:37.402 com.apple.iCloudHelper[2205]: AOSKit WARN: APS timeout encountered (cxn initialization)

01/04/2013 12:36:37.402 com.apple.iCloudHelper[2205]: AOSKit WARN: Failed to get response from APSConnection's initialization method(s)

01/04/2013 12:36:45.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:36:49.985 com.apple.backupd-helper[2204]: Not starting Time Machine backup after wake - failed to resolve alias to backup volume.

01/04/2013 12:37:05.000 kernel[0]: NVDA(OpenGL): Channel timeout!

01/04/2013 12:37:18.000 bootlog[0]: BOOT_TIME 1364816238 0

There wasn't a new System Diagnostic Reports for today

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Answer 6

Linc Davis

Level 10

209,547 points

Apr 1, 2013 7:16 AM in response to Hadi007

The graphics adapter is faulting. Make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days.

Print the first page of the panic report and bring it with you.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

*An SSD doesn't need to be zeroed.

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