sky1415

Q: HELP! My Library keeps resetting itself

Hello all

 

     Since yesterday my iTunes library has reset itself, twice! I am on a HP Pavilion DV7 running Windows 8 with iTunes 11.0.2. It has been a while since I updated the software and have done absolutely nothing to my music folders or iTunes. It was working fine then when I fired it up yesterday morning everything was gone. I have tried reloading the library but the only library file is the blank library.

     

     All my music is still on my computer it's just not in complied into a library anymore. And for some reson the only playlists i have in my iTunes folder are ones from several months ago that have since been deleted, updated, renamed (within iTunes itself), etc. I have 5000+ songs and I really don't want to try to repopulate my library again until I can get this problem solved. Here is a list of the files that are currently in my iTunes folder.

  • iTunes Library (1) - 9/1/2011 - iTunes Database File
  • iTunes Library Extras (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Extras - 9/3/2011 -  iTunes Database File
  • iTunes Library Genius (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Genius - 9/3/2011 -  iTunes Database File
  • iTunes Library - 3/26/2013 -  iTunes Database File (This is the current library file that is blank)
  • iT 1.tmp - 7/24/2011
  • iT 2.tmp - 3/24/2013
  • iT 3.tmp - 3/26/2013
  • iT.tmp - 7/23/2011
  • Temp File.tmp - 2/20/2013
  • iTunes Music Library - 3/26/2013 - XML Document

 

     Out of all those files what can i delete? I feel like half of those aren't needed.

 

     Is anyone else having this problem?

 

Thank you for any help you can provide

iTunes 11.0.2, Windows 8

Posted on Mar 26, 2013 10:28 AM

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Q: HELP! My Library keeps resetting itself

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  • by Europa and JDM,

    Europa and JDM Europa and JDM Apr 4, 2013 8:46 AM in response to Wheresmymusicgone
    Level 1 (4 points)
    Apr 4, 2013 8:46 AM in response to Wheresmymusicgone

    It's nice that they're fixing it,  but  it's probably irrelevant for most people.  Many, myself included, have moved  on to other AVs.  I think this is a major blow for AVG.

  • by 12StringMan,

    12StringMan 12StringMan Apr 4, 2013 9:20 AM in response to Wheresmymusicgone
    Level 1 (0 points)
    Apr 4, 2013 9:20 AM in response to Wheresmymusicgone

    So far so good with Micrsoft Security Essentials and iTunes. However, now I have noticed that iTunes does not import all the files that I select. It leaves out songs from inported albums and also does not import track number information. I have to manually input track numbers, but some songs WILL NOT import no matter what I do. If you have the actual CD you can import it with no problems, but now iTunes puts imported CDs in a folder called "Music" inside the iTunes Media folder...NOT in the artist folder as before. An annoyance but I can live with it. At least now I can sync my iPhone 4S. I hope the next version of iTunes addresses this problem.

  • by turingtest2,

    turingtest2 turingtest2 Apr 4, 2013 3:36 PM in response to 12StringMan
    Level 10 (87,764 points)
    Apple TV
    Apr 4, 2013 3:36 PM in response to 12StringMan

    iTunes will have switched to using the new (with iTunes 9) layout that music in a music folder as other media goes in named media folders. iTunes doesn't have an option to switch back to the old layout, but if you really want to there is a hidden file in the media folder called .iTunes Preferences.plist - use an editor like Notepad++ to change the integer value from 1 to 0, then turn keep organized off and back on again. See make a split library portable for reasons not to.

     

    As to the files that don't come back with all their metadata this may be a tagging problem. iTunes works best with files that have a single ID3v2.3 tag.

     

    tt2

  • by 12StringMan,

    12StringMan 12StringMan Apr 4, 2013 5:33 PM in response to turingtest2
    Level 1 (0 points)
    Apr 4, 2013 5:33 PM in response to turingtest2

    Before iTunes 11.0.2.26 I didn't have a problem with it not importing track numbers or not importing all of the songs in a folder. I can live with imported CDs going into a Music folder instead of iTunes Media in the artists folders, now that I am aware that iTunes does this. I hope the software guys at Apple are watching these discussions and will fix the importing issues. I have no other problems to report with iTunes since I removed AVG Free. I won't be going back to AVG as I no longer trust them.

  • by 12StringMan,

    12StringMan 12StringMan Apr 4, 2013 6:35 PM in response to 12StringMan
    Level 1 (0 points)
    Apr 4, 2013 6:35 PM in response to 12StringMan

    I've notice a teen in Apple, they seem to becoming more like Microsoft...putting out products before they work out the kinks. They also try to "fix" things that aren't broke.

  • by flugx009,

    flugx009 flugx009 Apr 5, 2013 5:11 AM in response to sky1415
    Level 1 (0 points)
    Apr 5, 2013 5:11 AM in response to sky1415

    I've been having this problem too.  I'm glad people have seemed to figure out what's causing it. I just wanted to know it seems I have like 30 iT.tmp files in my itunes folder next to the library file.  Does anyone know if I can delete them or not?  Is this just what AVG has been doing?

  • by nosenabook,

    nosenabook nosenabook Apr 5, 2013 5:30 AM in response to flugx009
    Level 1 (0 points)
    Apr 5, 2013 5:30 AM in response to flugx009

    AVG is interfering with iTunes' process.

     

    I believe you should keep one of those files, there is advice in the earlier comments.

  • by turingtest2,

    turingtest2 turingtest2 Apr 5, 2013 5:40 AM in response to flugx009
    Level 10 (87,764 points)
    Apple TV
    Apr 5, 2013 5:40 AM in response to flugx009

    Restore a working library. Close iTunes. Copy the working .itl file to the Previous iTunes Libraies folder and date it. Start iTunes again and make sure it is still OK. If so, then delete all the .tmp files.

     

    tt2

  • by fromsouth,

    fromsouth fromsouth Apr 5, 2013 6:20 AM in response to turingtest2
    Level 5 (4,826 points)
    iCloud
    Apr 5, 2013 6:20 AM in response to turingtest2

    I have received update to framework yesterday for AVG, not just regular virus database update. I am still free of problems, what is everybody else's impression. Did they fix it or not?

  • by VilleDick,

    VilleDick VilleDick Apr 5, 2013 7:42 AM in response to sky1415
    Level 1 (0 points)
    Apr 5, 2013 7:42 AM in response to sky1415

    I just wanna put my name in the hat. I've had my library bite it a few times over the last few months. I run AVG as well. I blew away and reinstalled iTunes, put the exception in for anything iTunes related in AVG, rebooted, and poof. Gone again. Blew away iTunes again completely and waiting to reinstall. Looks like I'll be blowing away AVG tonight before reinstalling iTunes. Ugh. At least it looks like we all know what the problem is now.

     

    Thanks everyone

  • by slywlf,

    slywlf slywlf Apr 5, 2013 11:29 AM in response to slywlf
    Level 1 (0 points)
    Apr 5, 2013 11:29 AM in response to slywlf

    AVG has fixed the issue on their end - here is a page explaining whet to do next;

    http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=227297#post_227297

    Thanks AVG -

  • by Yoshiisland,

    Yoshiisland Yoshiisland Apr 5, 2013 11:33 AM in response to turingtest2
    Level 1 (0 points)
    Apr 5, 2013 11:33 AM in response to turingtest2

    Thanks to you and others for the replies.  I went back and fixed my library; luckily, my OCD about file organization made restoring it quite easy.  Just found a backup from December 1st 2012, then went into my iTunes music folder and sorted by dated modified to pull up all the music added/changed since 12/1/12.  The rest is history.

  • by nosenabook,

    nosenabook nosenabook Apr 5, 2013 2:01 PM in response to sky1415
    Level 1 (0 points)
    Apr 5, 2013 2:01 PM in response to sky1415

    Has anybody verified the news from AVG?

  • by Wheresmymusicgone,

    Wheresmymusicgone Wheresmymusicgone Apr 5, 2013 3:09 PM in response to nosenabook
    Level 1 (0 points)
    Apr 5, 2013 3:09 PM in response to nosenabook

    There are some threads on the AVG Forum from AVG staff that say the error was fixed today. I cannot confirm as yet as I havnt had time to reinstate Itunes after loosing my music and playlists twice.

    Please see below the AVG Forum entry. Hope this helps. I feel from a customer point of view it would have been helpful for a statement to have been made by AVG and / or Itunes regarding this issue asap. It was left to us on various forums to discover the issue. Customer service from both sides very poor.

     

     

    Franta Běžný, an employee of AVG Technologies, replied to AVG Update deletes iTunes library, a problem about AVG Technologies.

    Hi all,

     

    I'm sorry for the delay and inconveniences. Please be informed that fix was released today in Virus database: 3162/6226. Summarized steps how to recover iTunes library if it was already rewritten by iTunes can be found here. Let me know the results.

     

    Thanks, Anthony.

  • by nosenabook,

    nosenabook nosenabook Apr 5, 2013 3:48 PM in response to Wheresmymusicgone
    Level 1 (0 points)
    Apr 5, 2013 3:48 PM in response to Wheresmymusicgone

    I didn't want to be first, but I went ahead this afternoon.

     

    I have a new old version of iTuens because I didn't like the ones with the Cloud.

    I un-installed MSE, which went without much protest.

    I re-installed AVG, which is already pushing boundaries and trying to argue with me. I am wondering if I made the right decision here.

     

    There's been time to call up iTunes twice, and so far, so good.

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