sky1415

Q: HELP! My Library keeps resetting itself

Hello all

 

     Since yesterday my iTunes library has reset itself, twice! I am on a HP Pavilion DV7 running Windows 8 with iTunes 11.0.2. It has been a while since I updated the software and have done absolutely nothing to my music folders or iTunes. It was working fine then when I fired it up yesterday morning everything was gone. I have tried reloading the library but the only library file is the blank library.

     

     All my music is still on my computer it's just not in complied into a library anymore. And for some reson the only playlists i have in my iTunes folder are ones from several months ago that have since been deleted, updated, renamed (within iTunes itself), etc. I have 5000+ songs and I really don't want to try to repopulate my library again until I can get this problem solved. Here is a list of the files that are currently in my iTunes folder.

  • iTunes Library (1) - 9/1/2011 - iTunes Database File
  • iTunes Library Extras (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Extras - 9/3/2011 -  iTunes Database File
  • iTunes Library Genius (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Genius - 9/3/2011 -  iTunes Database File
  • iTunes Library - 3/26/2013 -  iTunes Database File (This is the current library file that is blank)
  • iT 1.tmp - 7/24/2011
  • iT 2.tmp - 3/24/2013
  • iT 3.tmp - 3/26/2013
  • iT.tmp - 7/23/2011
  • Temp File.tmp - 2/20/2013
  • iTunes Music Library - 3/26/2013 - XML Document

 

     Out of all those files what can i delete? I feel like half of those aren't needed.

 

     Is anyone else having this problem?

 

Thank you for any help you can provide

iTunes 11.0.2, Windows 8

Posted on Mar 26, 2013 10:28 AM

Close

Q: HELP! My Library keeps resetting itself

  • All replies
  • Helpful answers

first Previous Page 5 of 13 last Next
  • by Koppster,

    Koppster Koppster Mar 31, 2013 2:07 PM in response to nosenabook
    Level 1 (4 points)
    iPhone
    Mar 31, 2013 2:07 PM in response to nosenabook

    Well, fromsouth is right in that someone staying with AVG should call them and work through the issue. I'm not crazy about having uninstalled AVG and going with MSE...I've been using AVG for around 15 years and it has served me well.

  • by slywlf,

    slywlf slywlf Mar 31, 2013 4:16 PM in response to sky1415
    Level 1 (0 points)
    Mar 31, 2013 4:16 PM in response to sky1415

    This has started started happening to me just in the past week - suddenly when I open iTunes it is reset to empty. All the music is still in my computer, but having to reload everything is not only time consuming and annoying, but resets the genres from my preferences to original.

     

    I finally got frustrated enough to uninstall and reinstall iTunes this afternoon, hit 'scan for media' and this time it uploaded everything I had reassigned genres to in duplicate - some with my new genre definitions, some with the original. Frustrating!

     

    I do have AVG - the paid Internet Security package for three different machines, so uninstalling and going to another security is not an option, even assuming that is the problem. I posted a question on their FB page, since I am having trouble navigating their support forum, looking for info on how to bypass iTunes folder during scan, as has been suggested in this thread. So far I haven't figured out how to do that, and judging from other poster responses it doesn't work anyway.

     

    I run iTunes only on the two desktops, not the laptop, but oddly only my primary one is having this issue. Both run Win7 64 bit, and automatically update their AVG. The iTunes gets updated any time I happen to see there is a new update available. I could try deleting the most recent version of the library - the one with the duplicates - and renaming the last one, but if this reset is going to keep happening what is the point? Is iTunes working on this issue?

  • by fromsouth,

    fromsouth fromsouth Mar 31, 2013 4:16 PM in response to Koppster
    Level 5 (4,826 points)
    iCloud
    Mar 31, 2013 4:16 PM in response to Koppster

    There is no need to call them, there is a tool report a problem within AVG interface.

  • by nosenabook,

    nosenabook nosenabook Mar 31, 2013 5:25 PM in response to fromsouth
    Level 1 (0 points)
    Mar 31, 2013 5:25 PM in response to fromsouth

    The tool gives their phone number. Ah well.

     

    I called.

    they will send me an email with instructions and I will send them a detailed report.

    I'll send a link to this thread as well. I wonder if they would like me to share the email address so other people can send reports? If anybody is interested, say so.

     

    eta: never mind, the information they want is the file that was deleted - from the virus vault. Clearly there was a lack of good communication between the phone person and myself.

    support@avg.com is the address, the case reference number is 7316426

     

    I will send such info as I can put together. asap

  • by EZ_Rock,

    EZ_Rock EZ_Rock Mar 31, 2013 11:58 PM in response to Koppster
    Level 1 (0 points)
    Mar 31, 2013 11:58 PM in response to Koppster

    Same here, AVG has been really good. But, it's probably AVG's fault here because, at least for me, it's the only program that updates everyday, and is the only program that has updated itself around the time this problem started happening to me. What you could try doing is setting the itunes library.itl file as an exception (not the whole folder, as doing so would only exclude it from resident shield and scanning, where if you set the file as an exception you can set it as an exception for Identity protection as well, which I believe is the component that's causing the issue.) Done this and so far, no issues, but I can't guarantee this is a concrete solution yet.

     

    I really hope that either AVG fixes this issue and considering that many people are having it, it's really important that they do so.

  • by EZ_Rock,

    EZ_Rock EZ_Rock Apr 1, 2013 2:44 AM in response to EZ_Rock
    Level 1 (0 points)
    Apr 1, 2013 2:44 AM in response to EZ_Rock

    Quick update: Sadly, the exception thing doesn't work. After syncing my phone and closing iTunes, i tried turning on iTunes but it was blank. Interestingly enough, after renaming the íT.tmp' file that was there and turning on and closing itunes again, the problem happened again. I must add that iTunes going blank normally has higher chance of happening after a sync is done. Argh, really don't want to switch AV but this would seem like the best solution right now.

  • by RobMorton843,

    RobMorton843 RobMorton843 Apr 1, 2013 3:04 AM in response to sky1415
    Level 1 (0 points)
    Apr 1, 2013 3:04 AM in response to sky1415

    Just to add to the growing list, I'm having the exact same problem. Have AVG too. Yay...

  • by RobMorton843,

    RobMorton843 RobMorton843 Apr 1, 2013 3:34 AM in response to RobMorton843
    Level 1 (0 points)
    Apr 1, 2013 3:34 AM in response to RobMorton843

    Something I've done, which I think was mentioned somehwere above, is changing the temp files in the iTunes directory. If there's one there that's around 17-19Mb (mine was as had a large library), change that to 'iTunes Music Library.xml' then the next temp file below that (which should be around 3Mb) to 'iTunes Library.itl', (iTunes needs to be closed for this) then reopen iTunes and you'll have your library back.

    The problem will keep happening again, so I've just made a copy of both those files in, another folder, and every time it happens, just paste them back in to the right directory and re-open. It's a massive pain in the backside, but seems to be a temporary solution until someone (I suggest AVG) fixes it.

  • by Koppster,

    Koppster Koppster Apr 1, 2013 3:53 AM in response to RobMorton843
    Level 1 (4 points)
    iPhone
    Apr 1, 2013 3:53 AM in response to RobMorton843

    Progress Report: 1.5 days after uninstalling AVG & replacing with MSE my library & playlists are in tact.

  • by turingtest2,

    turingtest2 turingtest2 Apr 1, 2013 4:15 AM in response to RobMorton843
    Level 10 (87,764 points)
    Apple TV
    Apr 1, 2013 4:15 AM in response to RobMorton843

    You don't need to bother with the .xml file. iTunes rebuilds that every time from data in the .itl file.

     

    tt2

  • by Dirty Norris,

    Dirty Norris Dirty Norris Apr 1, 2013 5:25 AM in response to RobMorton843
    Level 1 (0 points)
    Apr 1, 2013 5:25 AM in response to RobMorton843

    Just had it happen to me this morning for the first time. Running Windows 7 64, latest iTunes, and latest AVG. Got most of my stuff back by adding the iTunes folder back into the library, but lost my playlists and any settings.

     

    Thought iTunes was pulling a very poor April fools joke! No doubt it will happen again.

  • by Koppster,

    Koppster Koppster Apr 1, 2013 5:31 AM in response to Dirty Norris
    Level 1 (4 points)
    iPhone
    Apr 1, 2013 5:31 AM in response to Dirty Norris

    Try renaming the *.tmp files in your root iTunes folder until you discover the one that has all your stuff.

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 5:40 AM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 5:40 AM in response to nosenabook

    Does anybody else have an AVG update done on 3/31/2013 about 5:30PM edt? iTunes is the same this morning as when I closed down last night.

  • by Koppster,

    Koppster Koppster Apr 1, 2013 5:44 AM in response to nosenabook
    Level 1 (4 points)
    iPhone
    Apr 1, 2013 5:44 AM in response to nosenabook

    No, but please keep posting updates, if AVG is fixed I very much want to go back...thanks!

  • by slywlf,

    slywlf slywlf Apr 1, 2013 5:50 AM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 5:50 AM in response to nosenabook

    I was in touch with AVG yesterday via the support forum, and my latest AVG update was a little after 8AM this morning - and my iTunes is still intact! I will have to eliminate the duplicates, but it's alive! Maybe they figured it out!?

first Previous Page 5 of 13 last Next