sky1415

Q: HELP! My Library keeps resetting itself

Hello all

 

     Since yesterday my iTunes library has reset itself, twice! I am on a HP Pavilion DV7 running Windows 8 with iTunes 11.0.2. It has been a while since I updated the software and have done absolutely nothing to my music folders or iTunes. It was working fine then when I fired it up yesterday morning everything was gone. I have tried reloading the library but the only library file is the blank library.

     

     All my music is still on my computer it's just not in complied into a library anymore. And for some reson the only playlists i have in my iTunes folder are ones from several months ago that have since been deleted, updated, renamed (within iTunes itself), etc. I have 5000+ songs and I really don't want to try to repopulate my library again until I can get this problem solved. Here is a list of the files that are currently in my iTunes folder.

  • iTunes Library (1) - 9/1/2011 - iTunes Database File
  • iTunes Library Extras (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Extras - 9/3/2011 -  iTunes Database File
  • iTunes Library Genius (1) - 8/17/2010 -  iTunes Database File
  • iTunes Library Genius - 9/3/2011 -  iTunes Database File
  • iTunes Library - 3/26/2013 -  iTunes Database File (This is the current library file that is blank)
  • iT 1.tmp - 7/24/2011
  • iT 2.tmp - 3/24/2013
  • iT 3.tmp - 3/26/2013
  • iT.tmp - 7/23/2011
  • Temp File.tmp - 2/20/2013
  • iTunes Music Library - 3/26/2013 - XML Document

 

     Out of all those files what can i delete? I feel like half of those aren't needed.

 

     Is anyone else having this problem?

 

Thank you for any help you can provide

iTunes 11.0.2, Windows 8

Posted on Mar 26, 2013 10:28 AM

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Q: HELP! My Library keeps resetting itself

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  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 6:35 AM in response to slywlf
    Level 1 (0 points)
    Apr 1, 2013 6:35 AM in response to slywlf

    My latest update is from about 8:30 this morning, too. All is still well. It's such a thrill!

     

    I replied to the "false alarm" report request with all the relevant details I could find, quoting from a couple of these posts where people suggested what the problem could be.

     

    I stressed that many of us preferred to keep AVG, and that calling AVG for help had worked well in the past.

    Sounds like lots of people have been getting in touch, and it was definitely worth the effort.

     

    eta: Oops, spoke too soon. Reset again.

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 6:36 AM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 6:36 AM in response to nosenabook

    It's maddening that the reset doesn't happen every time.

  • by facingthetrend,

    facingthetrend facingthetrend Apr 1, 2013 6:48 AM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 6:48 AM in response to nosenabook

    Well, AVG just lost me as a customer. I switched over to MSE. I can't be afraid to turn iTunes on every day and not know what I'm going to see.

  • by joshuadcook,

    joshuadcook joshuadcook Apr 1, 2013 6:50 AM in response to turingtest2
    Level 1 (0 points)
    Apr 1, 2013 6:50 AM in response to turingtest2

    I decided to take tt2's advice in the end, I temporarily disabled AVG which seemed to prove decisively that it was indeed the problem. So I uninstalled AVG and installed MSE as suggested, and as of today there have been no more problems.

     

    I think I'll update everyone in a week's time to inform of any problems. Thanks for your help tt2

  • by RobMorton843,

    RobMorton843 RobMorton843 Apr 1, 2013 7:27 AM in response to joshuadcook
    Level 1 (0 points)
    Apr 1, 2013 7:27 AM in response to joshuadcook

    Yeah I've gone to 'Avast!' now. Let's hope AVG fix it soon, although I probably won't go back...

  • by erica216,

    erica216 erica216 Apr 1, 2013 9:51 AM in response to sky1415
    Level 1 (0 points)
    Apr 1, 2013 9:51 AM in response to sky1415

    How glorious it is to open iTunes and see my library there, time after time!  I still cringe a little bit when I click the icon, but there it is!  Thank you, all of you who have helped.  I took AVG off last Friday, and have had no trouble since.  I had AVG for years, but their repeated denial of causing the problem discourages me from ever going back to them. 

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 10:15 AM in response to erica216
    Level 1 (0 points)
    Apr 1, 2013 10:15 AM in response to erica216

    Well, I'm trying not to blame AVG alone, because the problem is a lack of co-operation between AG and iTunes due to recent updates by both, but if the only solution is to delete one of them, then I know which has to go.

  • by SpandexThunder,

    SpandexThunder SpandexThunder Apr 1, 2013 10:56 AM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 10:56 AM in response to nosenabook

    I agree.

     

    I have been experiencing the same problems as the majority of this thread (running Windows 7 x64 with AVG free and having repeated 'empty' iTunes throughout the last week) and must ultimately conclude that there is a problem with the compatibility/communication between both AVG and iTunes (11.0.2).

     

    Ultimately though, Apple has us all by the nuts and they know it. I too will choose iTunes over AVG as your post implies you will, but the fact of the matter is that we shouldn't have to be forced to make this decision in the first place. I have run iTunes and AVG together for many, many years without any problems at all. I have as much brand loyalty to AVG as I do to iTunes/Apple, but there are plenty more free and relatively effective AVs out there and as I need iTunes for my other devices, I am monopolised into sticking with it

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 11:24 AM in response to SpandexThunder
    Level 1 (0 points)
    Apr 1, 2013 11:24 AM in response to SpandexThunder

    You have the whole situation in a nutshell. I don't want to choose between the two free programs, I'm trying not to choose between them, but there's no benefit for staying loyal.

  • by nealradice,

    nealradice nealradice Apr 1, 2013 5:30 PM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 5:30 PM in response to nosenabook

    Well, I'm the odd man out on this, but since iTunes 11 offered me no new features that are important to me...  I kept my latest version of AVG free, deleted iTunes and installed an older version of iTunes, and everything works perfectly.

  • by tobyni,

    tobyni tobyni Apr 1, 2013 7:15 PM in response to sky1415
    Level 1 (0 points)
    Apr 1, 2013 7:15 PM in response to sky1415

    I really wish I'd found this thread instead of all the others... I've just re-installed windows, with AVG and iTunes 11, and it's still doing it... at least now I know AVG is pretty much the culprit, so thanks for that!

     

    As someone else said, I hope if AVG fix this, someone will know and can post here, as I would love to go back to it.

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 7:26 PM in response to nealradice
    Level 1 (0 points)
    Apr 1, 2013 7:26 PM in response to nealradice

    I like your solution, I didn't know I could do that. I'll be checking to see if Google knows where to find old versions. I do not like the new iTunes.

  • by nosenabook,

    nosenabook nosenabook Apr 1, 2013 8:25 PM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 8:25 PM in response to nosenabook

    Once I got a new version of iTunes I thought I was stuck with it. Not so.

    Uninstall iTunes and all its components (I used the directions at http://support.apple.com/kb/HT1925). Get an old version from a website such as oldapps.com and Bob's your uncle.

     

    Version 10.whatever is so pretty. I missed it.

  • by nealradice,

    nealradice nealradice Apr 1, 2013 9:10 PM in response to nosenabook
    Level 1 (0 points)
    Apr 1, 2013 9:10 PM in response to nosenabook

    Got an old version of iTunes at oldapps.com.  I liked iTunes 10.  (Plus, for those who save and hold on to downloaded files from the past, you might find an old version of the setup file on your hard drive.)  The only downside is that the older version of iTunes won't be able to read your current (iTunes 11) version of the iTunes Library.itl file.  Thus, it will be necessary to rebuild playlists, etc..  But for the sake of having a stable program, I think it was worth it.  Btw, since older versions of iTunes work fine with all, even the most recent, versions of AVG, I put most of the blame for the problem on Apple. But good luck, all!

  • by nealradice,

    nealradice nealradice Apr 1, 2013 9:33 PM in response to nealradice
    Level 1 (0 points)
    Apr 1, 2013 9:33 PM in response to nealradice

    Oh, btw, in case anyone needs it:  simple instructions at "Reverting to a Previous Version of iTunes" by Jason Spindle on Chron.com

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