2 Replies Latest reply: Apr 12, 2013 12:02 PM by Geofrider
Geofrider Level 1 Level 1

Hi

I have bought an Album of Paul Van Dyk. Tow files are Dj mix in the album but one of the two don't work.

I can see it on my library at the level of the album and in the folder on my Hard Drive but impossible to be able to read it either with Itunes and other media player (VLC, WM Player ..)

The file on my hard drive is about 140 Mo so it seems ok, the only thing I have noticed is that the informations of the file (author, album... ) are not written..

 

What is the process to follow so I can read this file?

 

Thanks in advance for your help

 

ps ; Itunes is up to date.

Reply by RaineStar on Mar 26, 2013 12:36 PM Helpful

If redownloading music is available in your area, I recommend deleting the song from your library and redownloading it through iTunes in the Cloud.

 

This article will help you determine what content is available for redownloading in your area:

 

http://support.apple.com/kb/HT5085

 

This article will walk you through the actual redownloading of the file:

 

Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519

 

I hope this helps!  Best wishes and good luck!

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