My iPad is frozen with the apple symbol only on screen. I have rebooted by holding down the on/off button as well as the main button on front for about 20 seconds, however it remains frozen. Help??

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PJL5252 Author

Level 1

8 points

My iPad is frozen with the apple symbol only on screen. I have rebooted by holding down the on/off button as well as the main button on front for about 20 seconds, however it remains frozen. Help??

Help??

iPad 2 Wi-Fi

Posted on Mar 26, 2013 2:00 PM

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Answer 1

Best reply

KarenSelena

Level 4

1,977 points

Mar 26, 2013 2:04 PM in response to PJL5252

You many need to restore the iPad.

iPad Basic Troubleshooting can be found here - http://support.apple.com/kb/TS3274

also see -

iOS device is not responding or does not turn on - http://support.apple.com/kb/TS3281.

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Answer 2

Demo

Level 10

166,494 points

Mar 26, 2013 2:05 PM in response to PJL5252

If you unsuccessfully tried rebooting and it still will not respond, you may want to think about restoring the iPad now.

If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes

Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode.

The text above was copied fromhere.

http://support.apple.com/kb/TS3281

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Answer 3

PJL5252 Author

Level 1

8 points

Mar 26, 2013 3:13 PM in response to PJL5252

Thanks for your help. I followed the steps and finally got to trying to restore the iPad through iTunes. However it said that I had an unknown error 3194. Any ideas what to do next?

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Answer 4

Demo

Level 10

166,494 points

Mar 26, 2013 3:20 PM in response to PJL5252

Your iPad isn't jailbroken is it? You didn't hack it? That can cause this 3194 error to come up.

Anyway, this is from another Apple support article.

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

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