4 Replies Latest reply: Mar 10, 2014 1:11 AM by kirchan57
glenfeshie Level 1 Level 1 (0 points)

On advice from Apple Support I had to uninstall iTunes and re-install because it wasn't accepting my password although I set up a new one. But when I try to download it it immediately get a screen thanking me for downloading it then a box asking me if I want to save - no Run option. I click Yes and the box disappears immediately without asking me where I want to save it. The iTunesSetup.exe file doesn't appear on my desktop or in Downloads. Apple Support are stumped.


Can anyone help?

iTunes, Windows XP, download problems