Why can't I FaceTime on my Iphone 4?

Question

Level 1

1 points

Why can't I FaceTime on my Iphone 4?

Ive had an Iphone 4 for a while now (nearly over a year) and ive got the lastest update (iOS 6.1.3) but ever since I restored my phone ages ago I lost access to use FaceTime. Before I restored it I was able to FacTime different Iphone and Ipod users but now I'm not able to. My sister has an Iphone 4 just in black and she is able to FaceTime so I assume theres nothing new (like an update) my phone needs to be able to FaceTime.

Ive looked on the internet for answers and none of them seem to help. Most answers contain things like going onto settings and activating FaceTime, but I dont seem to have the app on my phone nor do I have the option to active FaceTime by going on to settings and then phone. I need help urgently as it's really starting to bug me.

Any answers would be most appreciated and useful.

iPhone 4, iOS 6.1.3

Posted on Mar 27, 2013 9:18 AM

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Answer 1

Peter@27

Level 2

253 points

Mar 27, 2013 9:20 AM in response to abby55

dont you have a FaceTime icon in your Settings?

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Answer 2

razmee209

Level 10

191,244 points

Mar 27, 2013 9:23 AM in response to abby55

There is no factime app, you access facetime thru your contacts.

Have you tried making a facetime call and if you did what was the outcome?

using facetime http://support.apple.com/kb/ht4319

troubleshooting facetime http://support.apple.com/kb/TS3367

Also go to settings - general - restrictions - facetime - OFF

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Answer 3

paulcb

Level 6

19,239 points

Mar 27, 2013 9:24 AM in response to abby55

nor do I have the option to active FaceTime by going on to settings and then phone. I need help urgently as it's really starting to bug me.

For an iPhone, there is no FT app/icon on the Homescreen... it's accessed via Contacts.

Check Settings > FaceTime to turn it on. If not there, Check Settings > General > Restrictions and see if FT has been restricted.

Using FT: http://support.apple.com/kb/HT4319

Troubleshooting FT: http://support.apple.com/kb/TS3367

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Answer 4

abby55 Author

Level 1

1 points

Mar 27, 2013 9:29 AM in response to Peter@27

No in settings I don't

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Answer 5

Peter@27

Level 2

253 points

Mar 27, 2013 9:30 AM in response to abby55

As razmee said, it could be a restriction you have on, which would hide the option, check that.

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Answer 6

abby55 Author

Level 1

1 points

Mar 27, 2013 9:31 AM in response to paulcb

I can't activate it thought contacts as its not there

My restrictions have a passcode which I do not know is there any way to find it out or no?

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Answer 7

paulcb

Level 6

19,239 points

Mar 27, 2013 9:39 AM in response to abby55

My restrictions have a passcode which I do not know is there any way to find it out or no?

That's a tough one. I've not had to do it but I've read it can be done. See this thread... https://discussions.apple.com/thread/2667637?answerId=20544884022#20544884022

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Answer 8

dilbert41

Level 5

6,530 points

Mar 27, 2013 9:41 AM in response to paulcb

Are you sure you are looking in the right place in Contacts ?

Select one of them and scroll RIGHT TO THE BOTTOM of their details. You should see Facetime as a button.

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Answer 9

razmee209

Level 10

191,244 points

Mar 27, 2013 9:43 AM in response to abby55

Where are you located and where did you buy your phone?

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Answer 10

abby55 Author

Level 1

1 points

Mar 27, 2013 9:45 AM in response to dilbert41

yes it says unable to FaceTime

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Answer 11

abby55 Author

Level 1

1 points

Mar 27, 2013 9:46 AM in response to razmee209

England and in Plymouth

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Answer 12

dilbert41

Level 5

6,530 points

Mar 27, 2013 9:48 AM in response to abby55

So you have Facetime !!!

Its just that you cannot connect to that particular contact. If they don't have an Apple device (phone, ipad or ipod) then you won't be able to.

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Answer 13

abby55 Author

Level 1

1 points

Mar 27, 2013 9:56 AM in response to dilbert41

No I cant FaceTime I have tried to FaceTime people will an apple device even tried their email address

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Answer 14

razmee209

Level 10

191,244 points

Mar 27, 2013 9:57 AM in response to abby55

Did you go thru the troubleshooting link that Paul and I provided?

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Answer 15

Jun 1, 2013 11:59 PM in response to abby55

I don't know if you've solved this problem yet, but I had the same exact problem. I fixed it by disabling all of my restrictions. I didn't have the Facetime restriction on, but I did have just about all the other ones on (including camera), so maybe that's what affected it. Hope this helps!

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