10 Replies Latest reply: Mar 28, 2013 11:17 AM by Cathy_LN
Cathy_LN Level 1 (0 points)

Hello folks


I've tried every option I can to self support, from disk repair to deleting caches (I don't usually use the appstore so don't have one), and I don't have a pckge file either.


I'm on a corporate network that restricts access to iTunes, so suspect it may be related to a firewall issue, although it has been relaxed to let me access the app store.


Any other ideas of what to check myself before I go to tech support, and what do I need to get them to do. They are not really a mac supporting unit, so I need specific instructions.


I'm on a mac pro, upgrading from Snow Leopard, so download is my only option.



Mac Pro, Mac OS X (10.6.8)