Complaints Department - AppleCare Plus Policy

Agree. Different situations but same poor customer service treatments. They put the blame on clients to make us feel bad and stupid. They act like they are above us and we should be happy they are there to support. When in fact we are the paying customers and our concerns and needs should be met

Calling Apple Care and asking to speak to a supervisor will probably do more good than complaining here to your fellow users. Perhaps some accomodation can be made under the circumstances. I suspect you'll have far more success pleading your case over the phone. See the Contact Us link at the bottom right of every page.

Best of luck.

Which country did you buy it in?

And, which model iPhone do you have?

See here and choose your model, then choose your country:

http://www.apple.com/legal/warranty/

(I used iPhone 4 and US as an example and it contains this:

That appears to be quite clear to me.

There is no one from Apple here; you can try this:

http://apple.com/feedback

they told me I have 30 days to come back to the store and get the apple care.

That is entirely correct in Canada. If, however, you do not purchase AppleCare+ at the time you purchase the iPhone, you can only then buy AppleCare+ directly from Apple and have to have your iPhone inspected for proper operation by Apple at an Apple Store

http://www.apple.com/ca/support/products/iphone.html

Purchase from the online Apple Store and remote verification may also be available, though I'm not sure Apple offers that in Canada.

If you didn't go to purchase AppleCare+ within 30 days of the original sale of the iPhone, however, but waited longer as you seem to indicate in your post, then you were no longer eligible.

So I'm not sure what your complaint is.

Regards.

The help for technical questions is on the forum that most closely fits your question:

for iPhone problems: use the iPhone forum and ask your question; remember though that we are all users, so we can help with general problems, but if you have a problem with Apple's policies, etc, there is nothing we can do - we don't work for Apple. You need to contact Apple here:

http://www.apple.com/contact/

Wow Deggie, that is how you talk to a customer and improve his/her customer experience.

Please remember that deggie, I, and anyone else answering you are not Apple employees. We are users just like you volunteering our time to help others with technical problems. So, anyone you correspond with here is a customer just like yourself.

We cannot help with warranty issues precisely because we are not Apple employees. We cannot change or enforce Apple's terms or policies. It might help if you read what these forums are about:

https://discussions.apple.com/static/apple/tutorial/tou.html

If you want Apple to reply, you need to contact them - you are just talking to other users here. Here are all of the ways to contact Apple:

http://www.apple.com/contact/

There are no email addresses; you can look through the board of the directors listing to find names of VP's or the CEO.

I am surprised that there are certain people on this forum are objecting to ur post being published here

This has nothing to do with "certain" people. These are user to user technical forums.

We ALL have agreed to the terms of these forums - which are owned by Apple; they make the decisions. You did read those?

https://discussions.apple.com/docs/DOC-5952

Hi,

I just chatted with someone on Live Chat and told her about my horrible customer services (4 visits within 1 week and all 4 visits' customer service was bad). I felt offended, not appreciated and I was and still am frustrated. They made me sound like I want to scam them or I am a liar. I didn't expect a service like this from Apple. This is the reply I got from Live Chat: I am extremely sorry to hear about the service you received at the Apple Retail Store not being the absolute best it can be. We want you to be satisfied and knowing that we have done everything we can. If you would like to provide feedback about your experience at the store, please do not hesitate to leave it at http://www.apple.com/retail/feedback/. Apple takes your feedback seriously and would love to know how to make it better. I will do everything I can to help change this experience around Jennifer.

Hope this helps!

Jennifer

Andrew886 wrote:

I am also very frustrated with the lack of any way to provide feedback to Apple on its service policies which are just horribly unfriendly to customers!

I'm sure the feedback link has been posted repeatedly in this thread:

http://www.apple.com/feedback

In addition, there is a "Contact Us" link (as there is in most websites), available to anyone who bothers to look for it. That's also been mentioned in this threads. So, either you didn't bother to read the thread or use any common sense, or you just want the attention you'll get for complaining here.

Have you read the terms of the APP agreement? Here is a link to the US Mac hardware APP terms:

http://www.apple.com/legal/sales-support/applecare/appmacnaen.html

Please note these:

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT ℹ IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

I've never heard of a company compensating a consumer for any related hours spent, etc, etc. aside from their obligations to repair or replace.

Good luck.

You did not buy from Apple - you bought an Apple product from a reseller, who sets their own return policy. We users here would have advised you prior to your purchase to check out the policy before buying

You may find the growing membership here helpful with Mexico specific suggestions

Comunidades de soporte de Apple oficiales

https://communities.apple.com/es/welcome

I'm not clear on what the "error" was. You cannot buy an AppleCare plan with US dollars in the US and have that plan apply to a Canadian device. There was no mistake in that at all. Also, you mean the OP returned to Toronto from the US and then immediately left on the next trip? There was not break in between? How many days in between? Finally, the OP could have given the iPad to someone else to go to the Apple Store, have it inspected, and buy AppleCare.

Or the OP could have just purchased the iPad in Canada and purchased AppleCare + at the same time.

There are time limits for everything. The OP did not see it as being important enough to take it upon themselves to follow up and purchase AppleCare and they are several days past the limit. End of story.